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BMW
- Automotive
- Canonsburg, PA
About this business
Location details
2610 Washington Rd, Canonsburg, PA, 15317, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I’d give this dealership one star if I could, but it doesn’t give me the option to. Let’s talk about horrendous customer service. If you are ever in the market for a higher end car, DO NOT go to any Bobby Rahal dealerships. My experience with both the Land Rover dealership and the BMW one has been underwhelming and disappointing. Getting anything accomplished has been like pulling teeth. The only person I dealt with that actually helped was Kylie, one of the Genius specialists. My car came with one of the backseat mats missi... read more
Worst experience ever great car horrible staff i have never been lied to so many times by so many people and when i was returning my lease after 3 years my thank you was $40 for a bulb $350 destination charge $1050 for different new tires So why did i pay $1300 for $5000 worth of useless insurance from bobby rahal? Thanks Kimmy oh thats right after our conversation and your going to try and see what you could do to make me not think so poorly of bobby rahal and BMW Nothing did i mention nothing thanks
Service attendant lied to me about the status of a repair. Issue became apparent not even 15 miles after driving away from dealer Service attendant unauthorized additional work without consent. Finally their social media presence is a joke. When I first raised issues about the problems I was personally having it fell on deaf ears. If they do not care to engage their customers through social media such as Facebook they should not have a presence on social media at all. Really does shame to the legacy of Bobby Rahal.
I have purchased many cars here, and my recent experience has left a terrible taste in my mouth, so much so that I will be finding another dealership. From unclean loaner, or forgetting to check issues on my car, to non-explanation to a window crack on a loaner....NO call back after multiple messages. Just another car dealership now. I don't know what happened as they used to be stellar.
Went in for service today on a problem which was overlooked while the car was in for warranty service last Fall. Was told over the phone that there was a possibility of them taking care of it for me as a goodwill. The car has 54,000 miles on it and the valve cover cracked which sounds to me like a defect that should be taken care of. Needless to say they decided to do nothing for me and offered me a price match on the parts with a popular BMW part website. I got the call to go pick up my car as I decided that I would do the ... read more
The WORST. Go anywhere else. Waste of time and money.
When we test drove the BMW X4, the salesman Darren, said "I am not a car sales man, I just sell cars". Well boy was that wrong. When I emailed him in cars that I was interested in he called with some pricing that was WAY over what they should be. Then when we questioned him he said, "oh you are PRICE shoppers", really, who isn't looking for an awesome deal. He then said those prices are for customer with perfect credit........REALLY are you judging me........so needless to say we walked out of Rahal AGAIN, we had a bad exper... read more
Business response:
Andrea, Thank you for taking my call. I cannot apologize enough for the poor experience that you had with our team. This certainly does not exemplify our core values of ensuring our clients’ needs are met and expectations exceeded. We work very hard to individualize every experience and truly regret that our communications failed at making you feel that we were respecting your business. I hope that in the future we can assist you with servicing your BMW and are able to provide you with the premium service you deserve. Respec... read more
Did you receive a $1500 cash back bonus in addition to the .9% financing? Since we were never informed about this offer by salesman Darren Smith or sales manager Tim Brady nor was this included in any of the paperwork of their "best offers" I wanted to make other potential customers aware that it exists and you may not hear about it. Only after we drove to Sewickley BMW and talked to a salesman there were we informed of this additional incentive. I'm only writing this to ask if you were offered or received the cash back bonu... read more
I would give this fewer stars if possible. Sales is fine, but service department is made up of the most incompetent and untruthful individuals. My pitch/yaw sensor went out in my X3 (an easy plug in part located under the center cupholder), I was told it was the "brain of my car" and it would take 4-6 hours of computer reflashing and dismantling my dash. . . ($1000+) I replaced the part myself in <15 mins ($350). . . Next time you all see a vagina coming into your dealership, make sure it doesn't have a Ph.d in mechanical en... read more
Business response:
Melissa, We have made so many changes in our service department since your visit 3 years ago and your Dad's 2 years ago. I know that you are true BMW enthusiast's and hope you will give us a chance to re-earn your trust. I can be reached directly at 724-743-9303 to personally ensure you and your vehicle get the premium service you deserve. Kim Kaminsky, General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,057 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.