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BMW
- Automotive
- Pensacola, FL
About this business
Location details
186 W Airport Blvd, Pensacola, FL, 32505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Today I went to get car parts for my 328i 2007 because my friend works on BMWs at another garage in town. I called before to get a quote on pricing for 3 items. valve cover gasket, oil filter housing gasket, eccentric shaft sensor gasket, and eccentric shaft motor gasket( football gasket). I go up there and see only 2 items he gives me confused to why it's only 2 packages before I purchase I simply asked what I was purchasing. ( I DONT FUCKIN WORK ON CARS HOW AM I SUPPOSE TO KNOW) I guess it's out of line to ask what I'm abo... read more
It's August and i am still waiting on that phone call...from the management team i guess the lies run deep with your company
Please read before buying a car from Sandy Sansing. This dealership uses deceptive, if not illegal, practices during their financing process. They will try and sell you extended warranties that are third-party warranties instead of actual BMW warranties. They do this not because it is best for you but because they get large kickbacks from the third party company. The issue is that the consumer who is lied to by Sandy Sansing doesn't realize it until it's too late. We bought a used BMW and wanted the BMW extended warranty but... read more
These people are the reason used car salesmen have a bad name. Buyer beware! They employ one of the oldest tricks in the book, bait and switch. We have been talking to them for two days about a car listed on their website, scheduled a test drive and pre-qualified for financing only to be informed minutes before leaving that the car we are looking at was sold two days ago eventhough that same car is still listed on their website as I type this. "But we can can help you find something similar"....all I can say is you better be... read more
Business response:
Hi Paula, we regret to hear that you feel this way about your experience. Our General Manager has reached out to via phone and left a message with his contact information. The vehicle you were interested did sell, however, there are occasions that a vehicle will still display on our site until all of the paperwork has been finalized. There are several comparable vehicles to the one you were interested in that we would be happy to assist you with. Please contact us so we can clarify any miscommunication.
Pretty upset with Sandy Sansing BMW - I purchased my 2011 BMW, with them. And for 3 days now I have been trying to get a hold of someone regarding my warranties I have. 1st day the receptionist passed me on to the service manager ...& even though I thought that was strange I left a voicemail - received no call back. 2nd time I called - again I tried to explain who I was looking for and before I barely had the words out of my mouth the receptionist again transferred me to the service department - the service person did listen... read more
Business response:
I am sorry to hear about the difficulties you have had in reaching the right department. Your review has been brought to the attention of our management team and we hope to get this resolved for you as soon as possible. Thank you for your feedback and your patience.
Buy your car from Fort Walton Beach. Do not buy a car from this place. They are not upfront and they lie to customers.
Business response:
Angela Parker, we are sorry to hear that you did not have a good experience at our dealership. Customer service is our priority and we welcome you to contact our Customer Relations Manager, Kelley Manning at 850-475-2915 if you would like to further discuss your visit.
This BMW dealership has the worst customer service I have ever delt with. Just because I didn't buy my BMW there they didnt care to treat me correctly. I've left 4 voicemails with 4 different people and no call backs. I will be contacting the General Manager and I will be contacting BMW USA and filing a very serious complaint. And I was in the process of looking a new BMW to buy and I will take my business else where. Terrible BMW do not go there! I've owned BMWs all of my life and I have never met a company that is this Rud... read more
Business response:
Hello Amber, I am sorry to hear that you were not pleased with the service you received at our dealership. I checked with our Service Manager and Service Advisors and we were unable to find your name in our service history. Please send a private message with your contact information and who you were working with so that we can correct this situation for you.
Certified pre-owned just means they can sell you a car with all kinds of issues and even if you buy the extended maintenance plan, they won't fix it. This is the worst car I've ever purchased and I will be letting everyone I know about the experience and discourage them from buying here.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 1,307 reviews.
When is BMW open?
BMW is closed now. It will open on Monday at 8:00 a.m.