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BMW
- Automotive
- Milwaukee, WI
About this business
Location details
5990 N Green Bay Ave, Milwaukee, WI, 53209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Oil Change The intake process was simple enough. The return was disappointing. I never received a call to confirm the vehicle was ready, so as to pay the charges and inform my pick up party the vehicle was ready. When my party arrived to pick up the car at the requested time, it was not washed and they were surprised the charges had not been taken care of.
Business response:
Hi Terry. Thank you for your feedback. We will address your concerns with our team. We hope to earn 5 stars at your next visit.
Annual service Waited 2 hours and 15 minutes. Car was externally washed but the interior wasn't even vacuumed. When I made the appointment I stated I would be waiting.
BMW X5 they took my beamer to fix a recall on it and went through and nitpicked on everything and then said it wasn't roadworthy and it made it from Kansas to Michigan pulling a 2 horse horse trailer with tack loaded down two horses three coonhounds and two cats
Business response:
Thank you Michelle for sharing your experience with us. We will use this criticism to improve our customer service. Safe travels.
Used Car The manager , Manny the prewoned car sales was arrogant and rude. He was very dismissive and acted as if he didn’t care about money. The finance department was very slow. They showed cars that were not cleaned nor ready to sell. Manny was dismissive when I asked any favors. It just turned out that they had the exact car i needed so I went with it. I won’t be returning and as the manager reminded me, I could go back to chicago where i came from. I don’t know why people who don’t enjoy customer service would be in the... read more
Business response:
Thank you Olivia for your feedback. We are sorry to hear about your recent experience. We will work with our management team to address this issue so it won't happen again. We are also pleased to hear Al took excellent care of you! We look forward to earning 5 stars at your next visit.
Mixed experience and disappointment The manager of the prewoned car sales was arrogant. The finance department was very slow. They showed cars that were not cleaned nor ready to sell. They were dismissive when I asked any favors. It just turned out that they had the exact car i needed so I went with it. I won’t be returning and as the manager reminded me, I could go back to chicago where i came from. I don’t know why people who don’t enjoy customer service would be in the business at all
Business response:
Thank you for bringing this to our attention. Our management team will address this issue. We thank you for taking the time to leave us your thoughts. We hope to earn your business back in the future.
First Impressions Bought my BMW 650i convertible (2008 50k miles) and it was time for her first oil change. Being an Cadillac owner for many years, I decided to pick up a top of the line BMW convertible. I make the appt. a week in advance for 8:30am on a Sat. I pull into the service bay at 8:25, not a car in service. I’m greeted cordially and I’m escorted to the service desk. The first sentence (I’m a brand new customer) is, “You are late for your appt.” I promptly reply, “Is it 8:30 already?” The retort, “We have you down f... read more
Business response:
Jason, we apologize for any miscommunication. We did have you in our system for 8:15am. Since this was your first time visiting we needed additional information from you. We were then still able to get you out within an hour. Saturday's tend to be busy for us since we are only open until noon. We appreciate your understanding.
N63 oil consumption class action service I have had a negative experience with 2 other dealers in the state. My 650i xdrive was taken to BMW north MKE because BMW corporate wanted to inspect my car. Granted BMW north MKE was not doing the work, one would think that they could at least wash the car afterwards when I’m told I could pick it up. It was absolutely filthy. Their excuse... well we were not the ones working on your car, bmw corporate was... sounds like a copout to me. I drove 3 hours to take my car to this location ... read more
Business response:
Bryan, we appreciate your feedback and apologize for the inconvenience. BMW North America requested to work with you directly. Unfortunately due to those circumstances we were unable to wash your vehicle.
Oil Change Service manager was friendly and efficient. Went for oil change on my car and brake fluid change for my wife’s car. Took a little long at two hours. Disappointed in the service waiting area. Little to eat or drink and not up to BMW standards for other dealers I have been to.
Business response:
Hi Scott. Thank you for bringing this to our attention. We are actually beginning our remodel later this month. Which will include a new cafe with small breakfast items. We are looking forward to providing this service to our clients.
Buyer Beware When buying a used car here be sure to test everything out to make sure it’s working properly. Make no assumptions. Despite the checklist that indicated no abnormal noises, the used car I bought immediately began to make an abnormal whistling sound from the passenger side heat blower. It’s really annoying and decreases my total satisfaction of the car and my buying experience. There were other things that were wrong too, like a light being out on left rear and the key fab battery being low which they fixed upon ... read more
Business response:
We value your feedback and apologize for any inconvenience. We would like to learn more about your recent experience and would like to make things right. Please contact our Sales Manager, Manny directly at (414)290-4236. We appreciate your time.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 1,237 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 7:00 a.m.