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BMW
- Automotive
- Valencia, CA
About this business
Location details
23435 Valencia Blvd, Valencia, Valencia, CA, 91355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
A new day at BMW Valencia Service I am a lifelong BMW fan/consumer however the last 5 - 7 years at Valencia BMW Service Department has been challenging. In fact the service was so bad I went to other BMW facilities 50 to 75 miles away. I recently gave BMW Valencia another opportunity and to my surprise the service was phenomenal - in fact epic! Thank you Vanessa and BMW Valencia - I shall return. Colonel(R) Julian. Bond
Business response:
Hello Julian, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Drive safe!
Customer Vanessa is the best! Always courteous and thorough.
Business response:
We appreciate you taking the time to leave us a response, Olga! We will pass along the comments to Vanessa! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Advisor Vanessa G. Service at this facility has always met my expectations. Vanessa G. is the best at customer service !!! She has been very instrumental in seeing that my car needs were met and rectified.
Business response:
Gary, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Valencia BMW. We're happy you found our staff to be so supportive during your experience here at Valencia BMW. Feel free to stop by if you ever need any more help.
BMW Valencia I was amazed at how fast the service was. Everyone was very friendly and helpful. I would recommend them.
Business response:
Craig Barton, we're happy you found our staff to be so supportive during your experience here at Valencia BMW. Again, we appreciate your recommendation of Valencia BMW and we hope to be of service again in the future.
Easy shopping I bought a CPO car here and it was seamless from beginning to end. My salesperson, Jeffry, was on top of it from the moment I submitted an inquiry, and answered all my emails right away, sometimes in the middle of the night! When I arrived for my appointment, my car was already pulled up and waiting for my test drive so there was no waiting around. Hamid in finance was amazing also, explaining everything in great detail to my satisfaction. Throughout the process I never felt any pressure to buy something I didn... read more
Business response:
That's great to hear, Ronald! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thank you so much for choosing Valencia BMW 2695 as your first choice for service! Feel free to stop by if you ever need any more help!
Another good experience Greeted at the door, escorted to a customer service rep, advisor took my information, car was repaired in an appropriate amount of time. YAY
Business response:
Daniel, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Car Service Review My car was serviced in a timely manner. The staff was friendly and helpful.
Business response:
Darlene, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Absolutely The Best Customer Service from BMW I have recently serviced on my BMW 328i for drive-train malfunction warning sign. Service provider, Bob, has taken his time to arrange for the mechanic diagnose timely and explain the options with the most outstanding customer courtesy which we think above and beyond our expectation. My wife and I are both extremely impressed by Valencia BMW's service department's outstanding treatment to customers that includes receptionist desk staffs, service providers such as Bob and Chris, i... read more
Business response:
Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
BMW Service Friendly and accommodating service. Biggest issue was lack of communication. My car was there two extra days because my service manager was out of the office and I couldn?t get a call back even though I called them four times. When my manager did return, it was me who had to call. I would have appreciated a call from them.
Business response:
Hello, thank you for taking the time to let us know how we can improve your experience. Your satisfaction is important to us, so we sincerely appreciate the feedback. If you ever need anything else, please feel free to give us a call or stop by!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 2,332 reviews.
When is BMW open?
BMW is closed now. It will open at 10:00 a.m.