This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Rockford, IL
About this business
Location details
7070 Cherryvale North Blvd, Rockford, IL, 61112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
This was my first car buying experience, but not my first car shopping experience. I've been to dealers here and there throughout the years, as an adult and with my parents as a kid. We've all got experience with this. Something about this location set it apart. Everyone seemed genuinely happy to work there, and friendly. I never felt swindled or swayed or disregarded. That is something I rarely see in any of my daily interactions. The communication was spot on. Really a near perfect experience. I made a few mistakes myself,... read more
Business response:
We’re delighted to hear of your positive experience at our dealership. We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! The Lou Bachrodt Chevrolet Buick GMC Team
I had the best experience purchasing a car from Lou Bachrodt . They were courteous and did everything in their power to get my payments to where I wanted them for the vehicle that I wanted.
Business response:
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. The Lou Bachrodt Chevrolet Buick GMC Team
Gary Jackson went above and beyond. Definitely recommend. He was consistently available to show different vehicles. We took four different cars out for test drives. Gary Jackson and Dan Anderson truly worked with us to get us into something we love. I can't thank them enough.
we have left this location over the years in the past very upset and left never buying a vehicle. This experience was the best car buying experience we've ever had. fil Sotomayor our salesperson was very down to earth didn't play the typical games that go on during this process. He listened to what we needed in a vehicle and where we wanted to be at for a dollar amount. we would highly recommend him to anyone who is afraid to walk into a dealership. we are loving our new vehicle and feel great about the deal we got.
Business response:
Congratulations on your new vehicle! I do apologize for the initial difficulties you experienced getting your new vehicle but I'm glad to hear that things have been smoothed over by our team! It is imperative to us that we make the car-buying experience painless and efficient from the initial negotiations to the final paperwork. Please let us know if there is anything else about your purchase that you'd like to discuss. The Lou Bachrodt Chevrolet Buick GMC Team
Al Gies made the sales process easy. I just want to say it was a great experience. I would return to this dealership for future purchases
Business response:
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. The Lou Bachrodt Chevrolet Buick GMC Team
I have bought many cars but they have never been this easy! Tim Conlon made this the best car buying experience that I have ever had! From the initial phone call all the way through the delivery process he made sure I understood everything from the terms on the contract to the buttons on the steering wheel! I actually just placed an order for another BMW for my wife! I will recommend all my friends and family to this dealership! Thanks again.....
Business response:
We’re delighted to hear of your positive experience at our dealership, Jason! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team
Chris Wilkinson goes out of his way to ensure the customer's complete satisfaction. He would have the car brought up and warmed up for a comfortable ride. Also, Chris answered all questions asked of him; if he didn't know an answer, he would go and find it. A down to earth, straight up guy. As for my new vehicle, I could not be happier. I have never owned a car so luxurious before. For a gently used car, it looks brand new. It has low miles and is a 2017 model. it includes the upgrade package. I feel as if all I have to do i... read more
Business response:
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team
Always a great experience, and what a great deal too. No loose ends, everything wrapped up quickly, thanks to Joe Luy. Will always come back.
Business response:
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team
What a great experience, getting that upgrade in my new Silverado. Everything went well, handling all the loose ends with ease; financing, On Star transfer, and Sirius Radio and pointing out all those nice upgrades. Fil our contact was the Greatest, he is the one to see for your next new vehicle. Darrell G
Business response:
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,581 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.