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BMW
- Automotive
- Rockford, IL
About this business
Location details
7070 Cherryvale North Blvd, Rockford, IL, 61112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Great experience and went home with the car i wanted at the payment i wanted. All employees were helpful and friendly! I would recommend them to anyone looking for a new or used car.
Business response:
Thank you so much for this excellent feedback and your very kind recommendation of our dealership. We are happy to hear we could be so helpful during your visit. Best, The Lou Bachrodt Chevrolet Buick GMC Team
Joe Luy was amazing to work with. This is the 3rd vehicle I've purchased from this dealership, and he has been the best sales person I've ever worked with. He is knowledgeable, professional and courteous. He's a gem! In addition, I've been extremely happy with the service department over the last 12 years and the excellent customer service Courtney Karau has provided. Courtney's dedication to excellence definitely influenced my decision to buy and service another vehicle at Lou Bachrodt rather than purchase from another loca... read more
Business response:
Dee, we are pleased to hear that you had an excellent experience with Joe, Courtney and the rest of our team. Congratulations on your new car! Our teams from both the sales and service department had a pleasure assisting you and are grateful for the 5-star review. We are committed to serve excellent customer service to all areas of our dealership and we are delighted to know you drove away a happy customer! Thank you for your loyalty and business. We will be there for you for many years to come. Regards, The Lou Bachrodt Che... read more
I had a issue with the A/C in my 2015 2500HD Chevrolet Truck during a week of 92 plus degrees with very high humidity so A/C was definetely a must. My service advisor Brian went out of his way to make sure i had a loaner truck to drive while my truck was in shop. I had a very unique situation with A/C that was not easy to diagnose but Brian put his best technician on it and it was fixed very quickly. I have been a life long Lou Bachrodt customer,purchasing 9 or 10 new vehicles and am always satisfied completely with the way ... read more
Business response:
Hi Todd and thank you for your kind words! We appreciate Brian as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you for your loyalty and business. We will be there for you for many years to come. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team
Bought a new car today from Al Luna. He was very low key and easy to deal with. He took me on an extended test drive to make sure the car was the right fit for me and answered all my questions.
Business response:
Thank you for sharing your experience at Lou Bachrodt Chevrolet Buick GMC with us. We are very glad to hear that Al was able to impressed you with his trademark customer service and make buying a car easy for you. We look forward to working with you again and we hope that you enjoy your new car! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team
Went to lou bachrodt looking for something newer and had the greatest salesman I've ever had while purchasing anything.....Fil.... He was straight forward and kept it real none of that bs salesman junk.He wasnt pushing for us to do anything we didn't wanna do he asked us what we wanted and broke down all the info on everything we picked out so we could make the best joice for us.He listened to what we wanted to do and was easy to talk to and it didn't even feel like he was a salesman. For anyone looking for a new car and go ... read more
Business response:
It’s great to know that Fil provided an exceptional experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, The Lou Bachrodt Chevrolet Buick GMC Team
from the first email to the conversations, we had the best time working with Carl Bates and the rest of the crew at Lou Bachrodt while buying a BMW
Business response:
Thanks for the great rating. We're pleased that you had the best time working with Carl and that everything went well for you. Best, The Lou Bachrodt Chevrolet Buick GMC Team
Josh was awesome. He was Never pushy. Gave us space. Very Knowledgeable. Look forward to doing business with him again. Definitely recommend him. Was shown around the dealership to meet the people that would be taking care of me over the duration of my lease. And Josh took the time to help me get to know my vehicle better. Im very pleased.
Business response:
Your fantastic review was quite a refreshing read! We are happy Josh provided you with pressure-free, efficient and well-informed customer service. Best, The Lou Bachrodt Chevrolet Buick GMC Team
Went out of their way to show me the vehicle I was interested in and alternative choices with utmost courtesy. Found the exact car that I was looking for.
Business response:
Thanks for the great rating and review. We're pleased that everything went well for you. Best, The Lou Bachrodt Chevrolet Buick GMC Team
Me and my wife Lorri went in looking for a small used to pick up, our sales person Carl listen to what we were looking for and found us the perfect pick up. Overall we are very pleased with the service we received and would definitely recommend other people to their dealership.
Business response:
Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Carl. If there is anything more that we can do, please come back and see us again. Take care! Best, The Lou Bachrodt Chevrolet Buick GMC Team
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,581 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.