This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Torrance, CA
About this business
Location details
18800 Hawthorne Blvd, Torrance, CA, 90504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Amazing experience. It was as smooth as possible and got a great deal. The dealer was reasonable and put me in the right car at the right price.
Business response:
Thank you for taking the time to write us such a wonderful review. I delighted to hear Juan and Mike took such good care of you. Please remember our wonderful customer service doesn't stop when you drove off the lot in your new car. In the next few days Juan or another one of our BMW Genius Team Members will be reaching out to you to schedule a second delivery. Here we will have the opportunity to focus a little more on the features and benefits of your new car that you'd like to cover in more detail. Also, please don't forg... read more
This was my first car buying experience and I was a bit nervous. The team at South Bay took great care of me and answered all of my questions. The process was painless and I love my new car. I'd definitely recommend this dealer to anyone.
Business response:
Silver Lake, Thank-You for taking the time to write a review. We are so happy to hear your first buying experience was amazing and want to welcome you to the family.... Please remember our service doesn't stop once you buy a car. As a reminder your new car comes with free VIP car washes at either our South Bay or Norwalk locations. Also when you're ready for your first service we make the process super easy with our online scheduling and free flatbed pickup and delivery to your home or office. From our family to yours please... read more
Juan Ochoa and Ricardo Claure were excellent in helping me understand all the cars we drove, their knowledge was super valuable, their title BMWGenius is appropriate. They were super friendly and honest, not trying to sell. Mike Yoakim was very friendly and honest, doing whatever he could to make us happy. Bottom line is he gave us a good deal without at anytime pressuring a sell. It is our second car form South Bay BMW and I would buy our third car at South Bay BMW next go around.
Business response:
Beatty, Thank-You for your raving review of Juan Ochoa, Richard Claure and Mike. I have shared your review with the team as well as their manager’s. In today’s digital world a 5 star reviews, like the one you kindly left, is the single biggest compliment we can receive. Thank-You .... Please remember our service doesn't stop once you buy a car. As a reminder your new car comes with free VIP car washes at either our South Bay or Norwalk locations. Also when you're ready for your first service we make the process super easy wi... read more
Justin is #1 in my book - Presents himself well, low key, aims to please. Jennifer was very personable and helpful. Will make a great salesperson some day.
Business response:
Bob F, I can’t Thank you enough for taking the time to write an online review for Justin. He is one of our most requested sales associates and I absolutely love hearing from his clients like you. I’m sure Justin as told but as a reminder. Our commitment to your family goes beyond driving your vehicle off the lot. Firstly, a member of my Genius team will reach out to you in the next few days to schedule your Second Delivery. Here we can invite you back in to go over your cars features and benefits of your new vehicle. We also... read more
Juan Ochoa is the BEST! He was friendly, patient and extremely knowledgeable in helping me learn all about my new car (interior and exterior). I truly appreciate the time he took with me, and highly recommend him. Thank you so much Juan!!!
Business response:
DMS, Thank you very much for taking the time to write an online review for Juan Ochoa. He is a wealth of BMW knowledge and great brand ambassador. I have forwarded your kind words to Juan and the management team at South Bay BMW. Please remember our commitment to you and your family goes well beyond when you drive your vehicle off the lot. Firstly, Juan or another member of my Genius team will reach out to you in the next few days to schedule your Second Delivery. Here we can invite you back in to go over your cars features ... read more
The staff at South Bay BMW was friendly and knowledgeable. TRACY took the time to provide me with not only great service with a personal touch, but he also got me a terrific deal on my 528i ! FERNANDO explained all the working features of my new car and welcome my return for any future questions I might have. In all, I had a memorable experience and would recommend this dealership to my friends and family. Thanks!
Business response:
Wow, what a great review. Thank-you so much for taking the time to write a glowing review of Tracy Lee and BMW Genius Fernando Santiago. No higher honor could be given than your recommendation to your friends and family. I’m confident Tracy Lee or Fernando Santiago have already told you about all the McKenna VIP perks your 528i comes with but just in case I wanted to remind you. Our commitment to your family goes beyond driving your vehicle off the lot. Firstly, a Fernando or another member of my Genius team will reach out t... read more
They came throug for me and made it happen. My credit was not perfect but they made it work and got payment wher it needed to be. Thanks I love my new Beamer
Business response:
Richard, Thank-you for leaving us a 5-star review. That means everything to us all. I must say, I have shared your review with the rest of the management staff as well as Bijan and Kevin. At McKenna Auto Group (South Bay BMW) our commitment to you and your family only starts with the purchase of your new vehicle. Over the next week or so Kevin or another member will be in touch with you regarding a free 2nd delivery. Here we can take a little more time to go over any features and benefits of your new car that have come up si... read more
We did our research, and SouthBay BMW did not dissappoint, from walking in the door and immediately greeted by Mr. Smith to our sales agent Harold M.....then getting to know our BMW car from the true tech Genius Recardo Claure....Very Nice.
Business response:
Thank you for taking the time to write us a great review. Nothing makes us happier than hearing we exceeded our customers expectations. I've shared your feed back with Matt Smith, Harold and Ricardo....please remember that our service goes well beyond your purchase. Please make sure to take advantage of our free Second Delivery of your new car. Ricardo will be in touch with in the next few days to schedule that appointment with you. Also please remember about our VIP car wash and free flatbed pickup and drop of for your serv... read more
Justin is a 5 star PERSON , he was so professional, something that it's soooo difficult to find in a dealership these days, he showed me many cars until we find right one for me. I couldn't be happier with my new car:) This is the first time I feel like a winner in a dealership. I high recommend BWM South bay and I look forward to doing business with them for many many years. Thanks so much Justin, Kevin Soto for being so amazing and patient with me and Mr. David for being so professional and helpful, I am very happy to be p... read more
Business response:
Chef Marcus Roberto. Thank you so much for your recent review of South Bay BMW a McKenna Auto Group Store. We agree as well., Justin and Kevin are 5-star associates and a great ambassadors of the business. I'm delighted to hear you feel like a “winner” and we also greatly look forward to developing a long term relationship with you and your family as well. Please remember our commitment to you and your family only starts with the purchase of your new vehicle. In the next few days Kevin or another member will be in touch with... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 3,669 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.