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BMW

4.3

About this business

Location details

1425 S Mountain Ave, Monrovia, CA, 91016, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 9:00 p.m.
Tue9:00 a.m. to 9:00 p.m.
Wed9:00 a.m. to 9:00 p.m.
Thu9:00 a.m. to 9:00 p.m.
Fri9:00 a.m. to 9:00 p.m.
Sat9:00 a.m. to 9:00 p.m.
Sun10:00 a.m. to 8:00 p.m.
4.34,866 reviews
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David Dewitt's profile image
David Dewitt 
4 years ago

Monrovia BMW service Great service and Communication They are the closest Dealer to me. 

Business response:

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! 

Julie Holman's profile image
Julie Holman 
4 years ago

Service done on my Bmw I was very satisfied with my service experience with BMW and the service tech Tim. He gets the highest rating stars. Thank you Tim. 

Business response:

Julie Holman, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! 

Vincent Wedderburn's profile image
Vincent Wedderburn 
4 years ago

Excellent customer service Excellent customer service, from the moment you drive up. The whole process was smooth, with covid 19 protocol in place. Thanks Ryan Thomas. 

Business response:

Vincent Wedderburn, thank you for sharing your positive experience! 

Holly Marie Purcell's profile image
Holly Marie Purcell 
4 years ago

Best Lease Experience Ever I really enjoyed my experience and Mohammad got me the car of my dreams for the price I wanted to pay. I was in and out of the dealership in a short time. If its time for a new car or a lease, call up Mohammad Moon. He is the best. 

Business response:

Holly Marie Purcell, we're happy to hear you had such a positive experience with our team! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at BMW of Monrovia! 

Judy Chan's profile image
Judy Chan 
4 years ago

BMW service Thomas Ryan did wonderful Job to my car! Thank You 

Business response:

Judy Chan, we're happy to hear you had such a positive experience with our team! 

Kitty Chen's profile image
Kitty Chen 
4 years ago

X3 repair My service experience with BMW is Monrovia and its service Advisor, Jorge is great. 

Business response:

Kitty Chen, thank you for your kind words and this wonderful review! 

Lynn Kolberg's profile image
Lynn Kolberg 
4 years ago

lynn@thomaslakebuilder.com First of all, Eddy was a great service tech. However, the e-mail describing the check-in procedure was completely wrong; it was the same old "wait in the waiting area for the service tech" not "stay in your car for a few quick check-in questions." And I was informed that the service dept. does not wash the car right now (even the exterior only) due to Covid - which was such a cop-out excuse. My husband took his 2001 Mercedes for a recall last week and they washed his car, what a difference. 

Business response:

Thank you for taking the time to let us know how we did. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. 

Linda Dreu's profile image
Linda Dreu 
4 years ago

Maintenance, Good service. Excellent customer service. Reliable service. 

Business response:

Hi Linda Dreu, thank you so much for your positive comments about BMW of Monrovia! 

Jose Montanez's profile image
Jose Montanez 
4 years ago

Great service Great job overall! The service and staff has done a great job. We all know it?s short staff due to COVID , but overall good job. 

Business response:

Hi Jose Montanez, we are very happy to have provided you with such a positive experience! 

Frequently asked questions about BMW

How is BMW rated?

BMW has a 4.3 star rating with 4,866 reviews. 

When is BMW open?

BMW is closed now. It will open at 9:00 a.m.