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BMW
- Automotive
- Charleston, SC
About this business
Location details
1518 Savannah Hwy, Charleston, SC, 29407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
UPDATE: TWO weeks later after two trips to the dealership to talk to both the sales manager and service manage and ZERO progress toward resolving the issue. It has now been 41 days and counting for this issue. I received a car through Rick Hendrick a couple weeks ago. It took 16 phone calls over 2 weeks in order to get ONE return call. When I was told the car was ready for pick up I arrived at the dealership and had to wait an additional hour and a half. After that was done the car had 4 miles left on the tank. The car also ... read more
Worst dealership I've ever dealt with in my life, brought it in 4 times and each time told the tech what was wrong and they told me it wasn't, well guess who ended up being right? Me, also I had a CEL and the quickest appointment they could get me was almost a week later, so they expected me to drive around with my car not functioning properly for almost a week? Terrible customer service, all around awful dealership, will never deal with Rick hendrick bmw again as long as I live!
Business response:
It is our desire to diagnose and repair your vehicle to your satisfaction as quickly as possible, now that you have had the aftermarket equipment removed. We apologize that we were unable to accommodate you today, as prescheduled appointments had been booked throughout the week. From my understanding, we were able to accommodate you for the earliest appointment possible, which you have scheduled for this coming Monday. In the interim, please contact Frank Castros, our BMW Service Lane Manager, at (843)402-6543, with any othe... read more
Service department is terrible, that is main why I'm a former BMW owner. When you have turned over the entire staff in the last two years what are the customers supposed to think? luxury cars owners deserve luxury service.
My advice is to avoid this place. Long story short, they misdiagnosed an issue with my car...charged me $450 to "fix" it...TRIED to charge me another $2,000 to perform additional work (which would have been unnecessary), which I declined...and, as it turns out, had missed "probably THE most obvious cause of that issue", according to a reputable BMW dealer up north, who charged me only $120 total to fix it properly. "Service" Manager Rob Moore promised me - three times - that he'd send me half of my $450 back. (Why not the wh... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,296 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.