Brenda Rodriguez at KBHS Home Loans (NMLS #513608)

Donald P. 

Verified by Rate, Inc.

2 years ago

We need more communication and clarity in timely, first we qualified for FHA loan then, switch to 5% conventional, just to find out the weekend before closing we didnt Qualify. Then a few days later after several phone calls to KB mangers, we qualified for 5% conventional loan via Freddie Mac. Due to lack of Communication at the very end of loan process. This delay cause use to unnecessary expense (and being homeless) of almost $1500 due to hotel and storage and using movers twice! which KB never offered reimbursement. Fo... read more

Elissa A. 

Verified by Rate, Inc.

2 years ago

Things ended up turning around but I feel the initial process and working with Brenda was very challenging. She did turn it around but I was disappointed that it took me complaining and going through higher ranks to finally get her to communicate and be more diligent with follow up. 

Michelle Z. 

Verified by Rate, Inc.

3 years ago

The switch in loan officer was told to us very late in the process. When we asked for some changes made, it felt as if she was trying to deter us from making those changes but it was simply adding more to the down payment. 

Victor Ureta L. 

Verified by Rate, Inc.

3 years ago

Brenda Rodriguez does not have the basic knowledge to handle our questions during the loan application. She can not explain the basics on the closing documents. For example, when we asked her why there were 4-month charge of the property taxes on closing document, while our closing date was Nov. 8th, All she could answer was "that is our standard practice" and she was not able to provide any further explanation or fix it. Later when we closed our house at the First American Title, we were told that KB home should update... read more

Jie D. 

Verified by Rate, Inc.

3 years ago

Please hire people with the proper knowledge and skills to do the real job. Brenda does not seem to be qualified for the position that she is employed for. 

Sharlyn G. 

Verified by Rate, Inc.

3 years ago

No I would not. 

Taylor R. 

Verified by Rate, Inc.

3 years ago

A lot of skirting around answering questions, and withholding information. 

Xialei Z. 

Verified by Rate, Inc.

4 years ago

1. Be more responsible for clients. I think Brenda should take initiative to lock the rate or communicate with the client when the closing date was approaching but she DID NOT. I am the person make all the calls. One of the reasons I choose KBHS is their close relationship with KB Home, which will make the process smoother and easier. However, when I asked Brenda if I can lock the rate cause I got a message from Shawn that the estimated closing date was less than 30 days away, she asked me to confirm that with the constructi... read more

Thanh L. 

Verified by Rate, Inc.

4 years ago

Everything good