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Brookside Apartments
- Apartments
- Louisville, KY
About this business
Location details
8117 Copper Creek Dr, Louisville, KY, 40222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Never Again I wouldn’t advise anyone to move here, the rent office never answers the phone, maintenance guy is such a rude jerk. Literally accused me of leaving trash outside clearly when it was my neighbors. Plus not to mention bugs were everywhere in the kitchen. These people must know
Business response:
Hello, we?re sorry to hear about your experience and appreciate you bringing these concerns to our attention. Providing a positive and comfortable living environment is very important to us, and we take your feedback seriously. We sincerely apologize if you've experienced challenges in reaching our office or with our maintenance team. This is not the level of service we strive to provide. Please know we are addressing these concerns and ask that you please contact our office directly so we can investigate and address these m... read more
Never Again I wouldn’t advise anyone to move here, the rent office never answers the phone, maintenance guy is such a rude jerk. Literally accused me of leaving trash outside clearly when it was my neighbors. Plus not to mention bugs were everywhere in the kitchen. These people must know
Business response:
Hello, we’re sorry to hear about your experience and appreciate you bringing these concerns to our attention. Providing a positive and comfortable living environment is very important to us, and we take your feedback seriously. We sincerely apologize if you've experienced challenges in reaching our office or with our maintenance team. This is not the level of service we strive to provide. Please know we are addressing these concerns and ask that you please contact our office directly so we can investigate and address these m... read more
Disgusting The dumpster is overflowing with garbage on a regular basis causing mice in the apartments
Horrible Things constantly break maintenance just put a band-aid fix on it and call it a day. Management communication skills are very poor and at times flat out rude. If you need anything from management, you have to make sure to walk in office. Getting any communication outside of walking in office does not happen. If management commits to a time to meet/speak with you do not expect them to follow through with agreed upon time or reach out at all. If you have an emergency after hours, they will not answer! I would NEVER re... read more
Terrible People Recently bought out low income building and kicked every tenant out 2 WEEKS before Christmas. Dont give these evil people any of your money
Business response:
We believe that you might have our community mistaken with another. We have not purchased any new communities in the Louisville area or undergone any actions such as those listed in your review. Please feel free to contact our office anytime to discuss this matter.
Annoyed Management needs work. Good location. It is safe. The quality of the apartments are rough. When you call to get something fixed the maintenance guy gets upset. The apartments are small. Neighbors are loud but I don't care much about that because they do seem nice. Management has you fill out a hundred papers when you move in and then when something comes up they don't use any of it to communicate with them. We may actually buy our lease out just to leave here honestly. Very surprised they were a 5 star unless they de... read more
Loud careless apartment. Wasn't bad when I first moved in, not a bad location, new neighbors who yell and argue or are just constantly loud. Office could careless as long as they get it fixed for one day. Other than that, the grounds are not bad, the matinence men are fast, but rude. Nicole in the office is extremely helpful and nice!
Overpriced THERE'S A ROOSTER THAT SCREECHES THE ENTIRE DAY. From sun up until sun down, this bird is screeching at the top of it's lungs. They MAKE you pay for trash cable that freezes and is included in some trash package deal with Spectrum. The sink has no sprayer. It's extremely drafty and there's a gap between the cheap front door that makes it even more drafty. The water pressure in the shower is terrible. It gradually diminishes MID SHOWER. Their selling points include showing you this sub-par apartment, then showing y... read more
Overpriced Extremely overpriced for what you're actually getting. It's a nice size but excessive amounts of spiders and even the occasional mouse. Really dated inside as well, microwave from the 1980s. Windows don't close all the way and doors have gaps that let air through. They also don't tell you until you get there that you are required to pay for cable from them whether you actually want it or not. Maybe I just got bad unit but be cautious. Only got this place because of the convenience aspect.
Business response:
We truly appreciate your honest feedback. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. All the best, Brookside Apartment Homes
Frequently asked questions about Brookside Apartments
How is Brookside Apartments rated?
Brookside Apartments has a 4.3 star rating with 225 reviews.
When is Brookside Apartments open?
Brookside Apartments is closed now. It will open tomorrow at 10:00 a.m.