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BRU Burger Bar South Bend
- South Bend, IN
About this business
Location details
1234 N Eddy St, Suite 111, South Bend, IN, 46617, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Business response:
Hello, We see you rated everything high but the food. Could you please let us know if something wasn't correct or what we could do better to improve? We always encourage guests to let us know at the time of service if something wasn't right so we have the chance to fix it while you are still here. Thanks. -Bru Burger Bar South Bend
Business response:
HeatherB, please let us know what we could have done better to improve your visit with us. Thank you. -Bru Burger Bar South Bend
Disappointing! They were out of almost every beer we asked for. Also they didn't have any bourbon sauce for the bourbon burger. I guess they had a busy weekend, but that is no way to run a restaurant.
Business response:
Please let us start off by saying we are sorry to hear about the items we were out of stock on during your visit. We do carry 60 beers in case we run out of something and to give a better variety to our guests. Unfortunately though many distribution companies are still having issues getting product in and sending them out as there have been some beers we have waited a month to get back in stock and agree it is disappointing. We do hope you come back and give us another try. Thank you -Bru SB
One of our burgers came out well done and really dry when we order it medium well😬
Business response:
Thank you for taking the time to leave this review LarryK. Apologies for the burger coming out one temperature too many but we are always able to remake any item as everything here is made fresh to order. Just let us know while you are here and we would love to fix any mistake. Thank you! -Bru Burger Bar South Bend
Developed food poisoning after eating here
Business response:
Hello BruceB, thank you for bringing this to our attention. We take matters like this very serious. I see your visit was two weeks ago and I do wish you would have brought this to our attention sooner as we could have followed up with the proper questions to make sure no one else would have similar issues. We luckily have not had anyone else contact us to let us know of any similar experience. -Bru Burger Bar South Bend
Ordered a NY burger and onion rings. Both were 86ed.
Business response:
BethA, very sorry that we were out of the items you were trying to order. We do hope what you were able to get was perfect though! Please let us know anything else we could have done to make your visit more pleasant. I see you rated each categories low and not sure if that rating was because of us being out of two items. Thank you! -Bru Burger Bar South Bend
Nice place and good food, but music is so loud it makes conversation across a table nearly impossible.
Business response:
Hello Karl, thank you for your continued support here. As always you can ask your server if we can lower the music volume at any time. We hope to see you back soon.
I couldn’t figure out how we got a table on a Friday night last minute. Staff were very nice, food was ok, but the drinks are way over priced. Drinks are undersized but still charge top dollar. There are just a lot of better options on eddy or campus!
Business response:
Thank you for taking the time to write a review on some areas of opportunity we need to improve on. We usually get great feedback on our food so please let me know what we could do to improve that rating. Sorry to hear that you weren't satisfied with our drinks. We do charge industry standard and serve them in the correct sizes but in comparison to the Bars on Eddy Street we do charge more because we are a Restaurant but our prices don't go up like the Bars do during Football Season.
This was a business meeting over lunch. Music was playing over the PA system so loud that we couldn't hear each other across the table without nearly shouting. If the music is playing so loud in the future, I will no longer choose Bru Burger Bar as the venue for my business lunches.
Business response:
I am sorry to hear that the music was too loud during lunch. We do have the music set to certain levels and it automatically changes the volume based on the time of the day but we are able to adjust that. Please just let us know if the music is too loud and we can adjust it anytime. Thank you
Frequently asked questions about BRU Burger Bar South Bend
How is BRU Burger Bar South Bend rated?
BRU Burger Bar South Bend has a 4.5 star rating with 1,219 reviews.
When is BRU Burger Bar South Bend open?
BRU Burger Bar South Bend is closed now. It will open tomorrow at 11:00 a.m.