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Bryan College Station Toyota
- Car Dealers
- Bryan, TX
About this business
Location details
728 N Earl Rudder Fwy, Bryan, TX, 77802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Please practice responding yourselves to this app so that the weaknesses are seen from dealership veiw.
Business response:
We appreciate your suggestion and completely understand where you're coming from. It’s important that we see things from our customers' perspective to identify and address any weaknesses in our service. Your feedback highlights the need for continuous improvement, and we will certainly take it into account as we work to enhance our processes. Thank you for sharing your thoughts with us.
Our experience in BCS Toyota was stupendous. In particular, Keith Yeoman, the sales department personnel with whom we worked was amiable and excellent in his service. We enjoyed our car-buying experience there.
Business response:
Hearing that you had a stupendous experience at BCS Toyota brings us so much joy! We are thrilled to know that Keith made a positive impact on your car-buying journey with his friendly and excellent service. He is a great asset to our team, and will pass along the your feedback to him. Thank you for sharing your experience, and we hope you love your new vehicle! If you ever need anything in the future, don’t hesitate to reach out!
Service reps were very helpful, the service tech, Cody, went beyond the requested service and left work area on the truck clean and neat.
Business response:
It’s wonderful to hear that our service representatives were so helpful and that Cody went above and beyond with your truck! We take pride in our team’s dedication to providing excellent service and ensuring everything is left clean and neat. Your feedback means a lot to us, and we’ll make sure to recognize Cody for his outstanding work. Thank you for sharing your experience, and we look forward to assisting you again in the future!
Bobby Hall has been my service advisor for 3 Tundra's and I rely on his professionalism and knowledge in handling my service requirements.
Business response:
Having Bobby as your service advisor for three Tundras speaks volumes about the trust and relationship you've built! It’s great to know that his professionalism and expertise have made such a positive impact on your service experience. We truly value your loyalty and appreciate your kind words about Bobby. Thank you for choosing BCS Toyota for your service needs!
Bobby is amazing and always helpful! He always makes us feel welcome and takes care of our needs.
Business response:
Thank you for the 5-star review and sharing your experience with us! We are thrilled beyond belief to hear Bobby always makes you feel welcomed and takes care of all of your needs. His dedication to our customers truly makes a difference, and we’ll make sure to share your kind words with him. If you ever need anything in the future, you know we are just one call away. We hope to see you again soon!
Fast, clear and efficient service. Staff are attentive to the clients need. Communicates well of what has been done.
Business response:
Your feedback is greatly appreciated! It’s wonderful to hear that you experienced fast, clear, and efficient service. Our team strives to be attentive to our clients' needs and to communicate effectively about the work being done. Thank you for taking the time to share your experience, and we look forward to serving you again!
My experience was as always great. i find that everyone is always friendly and courteous. I always enjoy dealing with Bobby. He I s always friendly and courteous
Business response:
It's wonderful to hear that your experience with us continues to be great! We're glad to know that our team's friendliness and courtesy, especially Bobby's, have made your visits enjoyable. We appreciate your loyalty and look forward to serving you again in the future!
Ron is the best. He is the only reason we bring our fleet trucks to this service center. If/when he retires or leaves, so will we. I’ve attempted to buy multiple vehicles but the entire sales department is uneducated and utter garbage. I had a salesman, and sales manager tell me Toyota did not offer fleet services. So I contacted Toyota fleet services directly to get our fleet number. We buy roughly 2 trucks a year and I will never buy one at the dealership. But thanks to Ron, and Ron alone, we service our entire fleet at th... read more
Business response:
Thank you for sharing your feedback and for highlighting Ron’s exceptional service. We’re truly sorry to hear about your experience with our sales department and that it fell so far short of your expectations. Your experience with the fleet services should never have been this frustrating, and we understand how this has affected your trust in us. Please know that we take this seriously and will work to address the knowledge gap in our team. We’re grateful that Ron’s dedication has kept you with us for service, and we appreci... read more
Quick and easy to schedule and get appointment. Was on time and vehicle was ready early
Business response:
It’s fantastic to hear that your scheduling experience was quick and easy! We’re glad to know that your vehicle was not only ready on time but also finished early. Our team works hard to provide efficient service, and your feedback confirms that we’re on the right track. Thank you for sharing your experience, and we look forward to seeing you again soon!