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Bryan College Station Toyota
- Car Dealers
- Bryan, TX
About this business
Location details
728 N Earl Rudder Fwy, Bryan, TX, 77802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Purchased a new 2011 Tundra Limited 4x4 a week ago. The deal was negotiated on-line for the most part, including the trade-in value of my 07 Tundra Limited 4x4. I was very pleased with the deal including some extras they threw in along with a superb financing rate through Toyota Motor Credit. Their internet salesman, Richard Miller, is an absolute pleasure to deal with. Responsive, friendly, helpful and honest. My previous experience with Richard and Atkinson Toyota in September 2010 when I bought my wife's Land Cruiser was ... read more
Business response:
Thank you for the kind words and for taking the time to submit a review. Richard is GREAT, and we are so lucky to have him. We appreciate you and hope to serve you for years to come!
Poor Communication and Zero Support for a Working Customer Extremely disappointed with the service department at Atkinson Toyota. My Highlander was held for a week due to a misdiagnosis of an AWD malfunction that should have been caught on the first visit. Because of their service error and a subsequent refusal to provide a loaner car—due to a billing dispute between dealerships that had nothing to do with me—I lost 48 hours of wages (four 12-hour shifts). I explicitly informed the Service Department and the General Manager ... read more
Business response:
We are truly sorry for the frustration and hardship this situation has caused you. We completely understand how upsetting it must have been to have your Highlander held up for so long and to experience the lack of communication during that time. After reviewing the situation, it appears the issues—including the installation of different-size tires—originated with the dealership where you purchased your vehicle. The General Manager and Service Director involved are from that original dealership, which unfortunately impacted t... read more
MY CAR WAS TOWED TO THE DEALERSHIP THERE BECAUSE I WAS OUT OF TOWN. THE CAR HAD THE SAME LIGHT ON THE DASH BEFORE AND AFTER REPAIRS. THEY CHANGE THE ECU ( OVER $2000.00 ) DID NOT SOLVE THE ISSUE
Business response:
We’re very sorry to hear about this experience and understand how frustrating that must be, especially with such a costly repair that didn’t resolve the issue. This is not the level of service we strive to provide, and we sincerely apologize. We’d like the opportunity to review this further and work toward a solution with you. Please email our Customer Relations Manager (customerservice@purdygroupusa.com) with your name, vehicle information, and a brief summary of the situation so we can look into this right away and hopeful... read more
I have been a long-standing customer of this dealership for many years, including the period prior to Purdy Group USA’s acquisition of Atkinson Toyota. Unfortunately, the quality of customer service within the service department has declined significantly. On December 29, 2025, I had my 2024 Toyota Crown serviced at this location. Despite the vehicle having fewer than 25,000 miles, I am now being told that a front-end alignment is required. I became aware of this issue only after noticing abnormal wear on the inner sidewalls... read more
Keep away from Zeeshan Devani, he was rude and impatient, and lied to me making me pay for unnecessary services.
Extremely rude, unprofessional, arrogant management, with zero customer service skills. I would highly encourage prospective customer to look elsewhere.
Business response:
Thank you for sharing your experience. We take feedback about professionalism and customer service seriously and will review your comments with our management team. We would like to understand what happened, please feel free to reach out to us directly. Customer Relations Manager customerservice@purdygroupusa.com
My check engine light came on right after service. My brakes were not properly evaluated.
Business response:
Thank you for sharing your experience. We are sorry to hear about the issues you experienced after your service. Please bring your vehicle back so our team can take another look and ensure everything is properly checked. Please contact us to schedule a time that works best for you. Customer Relations Manager customerservice@purdygroupusa.com
Tanner is great. I cannot say the same about the dealership or the service department otherwise
Business response:
Thank you for recognizing Tanner. We are glad he provided great service. We are sorry to hear that the rest of your experience with the dealership and the service department didn’t meet your expectations. Your feedback is important, and we would like to learn more so we can address these concerns. Please contact us so we can work toward improving your experience. Customer Relations Manager customerservice@purdygroupusa.com
The service was extremely slow. The problem was they did not just tell me that it would take longer when they were already behind. Additionally tried to sell me additional services that would take even longer when they couldn’t even handle an annual maintenance service. It took them 4 hours.
Business response:
We appreciate your patience during the extended service time and apologize for the lack of clear communication about delays. Your feedback helps us improve how we manage appointments and keep customers informed. Thank you for sharing your experience. Customer Relations Manager customerservice@purdygroupusa.com