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Bryan College Station Toyota
- Car Dealers
- Bryan, TX
About this business
Location details
728 N Earl Rudder Fwy, Bryan, TX, 77802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I walked in and Jessie was the first oerson I saw, he sat and looked at me for quite a while before asking me if he could help me, he was good during sale but once purchased I could tell he was ready to get me on my way. I was told the payment I made that day was my first payment, that was a lie, they took my tire refund and 600$ I guess went in their pockets?!? I just hate the car buying experience, it’s all a game.
Business response:
Thank you for sharing your experience. We are glad Jessie was helpful during the sale, but we are sorry for the concerns you raised after the purchase. Clear communication about payments and refunds is critical, and we regret that this was not handled in a way that built trust. We take your feedback seriously and are reviewing this internally to ensure better transparency. If you are open to it, please contact us so we can review your situation and provide any assistance we can. Customer Relations Manager customerservice@pur... read more
Every time I go to this dealer, I need to return to fix something they forget to fix at the first attempt. 1. Took my RAV4 with a nail in one tire. They've replaced the wrong tire. I had to return; 2. After changing all tires, they recommended alignment. I did and had to return twice and still the car was not proper aligned and I had to take the car to another place; 3. Took my Corolla for first revision, they did not change the oil. I had to wait another hour there; 4. Took my RAV4 for revision, they had to fix a thing due ... read more
Business response:
We apologize for the inconvenience you experienced during your recent visits. From the tire replacement mix-up to the alignment concerns, the missed oil change, and the LTA sensor calibration, we understand how frustrating this must have been. Thank you for sharing these details with us. We will review this with our team to ensure better attention moving forward. If you would like to discuss this further, please feel free to reach out to us. Customer Relations Manager customerservice@purdygroupusa.com
Still working on some things. Will change our rating when these issues are resolved. Should have some things settled next week.
Business response:
Thank you for sharing your feedback. We appreciate your patience as we work to resolve these issues and ensure everything meets your expectations. If there is anything specific you would like us to address in the meantime, please feel free to reach out to us. We are committed to providing the best experience possible! Customer Relations Manager customerservice@purdygroupusa.com
Over price for new car, low price for used car, not sure about future car service.
Business response:
Thank you for sharing your experience. We are sorry to hear that pricing and future service left you uncertain. We strive to provide fair pricing and dependable service, and your feedback helps us improve. If you would like to discuss options or have questions about our service plans, please contact us. We would be happy to assist! Customer Relations Manager customerservice@purdygroupusa.com
I had to use a different service writer (Ron) zero customer service, I may find a different store to do business, even if I have to drive out of town.
Business response:
Thank you for letting us know about your experience. We are sorry to hear that you did not receive the level of customer service you expected. Your feedback is important to us, and we will address this with our team. We would appreciate the chance to speak with you and regain your trust. Please contact us so we can learn more and work toward a better experience. Customer Relations Manager customerservice@purdygroupusa.com
Service waiting area needs better options for drinks (coffee not made from cardboard) and snacks - anything besides vending machine junk.
Business response:
Thank you for your feedback regarding our service waiting area. We appreciate your suggestions for improving beverage and snack options and will share them with our team as we look for ways to enhance the customer experience. Customer Relations Manager customerservice@purdygroupusa.com
Service was not good. Toyota has really gone down hill as far as customer service. Heather barely said 2 sentences to me. Literally. I called twice to check if repairs were done never got a call. I’ve gotten over 6 vehicles here. Last time being early this year co signing for my daughter. Again customer service not like it once was. Maybe becaiuse my car isn’t new like some people. That’show I’m made to feel. I left a review a few months ago as to how I wasn’t happy. Never got a response so not gonna hold my breathe on this ... read more
Business response:
We are sorry to hear about your experience and the frustration with communication from our team. We value your loyalty over the years and understand how disappointing it is when service does not meet expectations. We would like the opportunity to discuss your concerns and work with you. Please reach out to our service team so we can assist. Customer Relations Manager customerservice@purdygroupusa.com
The lady checked me in. I asked her if she could give me an estimate on a brake replacement bulb. Everything was going good. Got the update through the message. I had three critical issues. I declined all three at 2:48 close the app out.. Was just waiting and on the phone. I go out and look at 3:35 and the truck is sitting there so I go back to check the app. It says it was finished at 2:48 PM. No one came to get me went up to the check in person and he told me to go to the desk and ask them.. went to desk where advisor was ... read more
Business response:
Thank you for sharing your feedback. We sincerely apologize for the miscommunication regarding your service timing, which caused unnecessary frustration and lost time, especially on your first visit. Your experience highlights the importance of keeping customers informed, and we will review this situation with our team to prevent similar issues in the future. Customer Relations Manager customerservice@purdygroupusa.com
Our service provider was fine. But the mechanic took one look and 'diagnosed' our problem without listening to the specific complaint. After explaining the true issue a second time, the service personnel said he removed that technician and got another one. I am disappointed that installing a new part took from 730am-430pm, when it was scheduled. It should NOT have taken an entire day. Poor ordering of work, and we feel we were tricked into paying 3x labor costs. Will not return.
Business response:
Thank you for sharing your experience. We are glad to hear your service advisor was helpful, but it’s disappointing to know the overall visit fell short. We understand your concerns about the diagnosis, wait time, and labor charges, and we appreciate the feedback. It will be shared with our team for review! Customer Relations Manager customerservice@purdygroupusa.com