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Bryan College Station Toyota
- Car Dealers
- Bryan, TX
About this business
Location details
728 N Earl Rudder Fwy, Bryan, TX, 77802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Junior, salesman, was great to work with. Did find the finance guy to be very frustrated and not very courteous. Didn’t even acknowledge us when we left his office. I know it was late and close to 10pm, but still could have been more courteous and at least acknowledge us a lot more:
Business response:
Thank you for your feedback. We are glad to hear Junior provided great service. We appreciate you sharing your experience with our finance team as well, and apologize if it felt less courteous than expected. We will share this with the team to help improve our customer interactions, especially during late hours. If you would like to discuss this further, please feel free to reach out. Customer Relations Manager customerservice@purdygroupusa.com
The service department seems to have improved some since I was there a couple of years ago. However, all the employees seem to still be "lily white" and when approached seem to have little to no empathy. Waiting to see if a diverse set of employees will ever exist here. That's why I went to Houston to Don McGill to buy my car instead this dealership. That's this area though, I guess.
Business response:
Thank you for sharing your feedback. We are glad you have seen some improvement in our service department and appreciate your honest feedback. Your comments regarding diversity and empathy have been noted and will be shared with our leadership. We are committed to fostering a more inclusive and respectful environment for everyone who visits us. Customer Relations Manager customerservice@purdygroupusa.com
Would expect a washed and clean car returned after service. Would expect someone to let me know when car is pulled up.
Business response:
Thank you for your feedback. We apologize for the inconvenience and appreciate your comments as we strive to improve our service. We hope to provide a better experience on your next visit. Customer Relations Manager customerservice@purdygroupusa.com
FORCING customers to buy add-ons. ........ SUCH as the CarRX GPS system is very inconsiderate of the customer. Your management and I BOTH know it's about an income stream for the dealership. Wrong, wrong, wrong, wrong. Oh and your instructions to the sales staff (and how posted online) to ONLY mention the price as $995 is very disingenuous at best. Not until a customer is seated with the financial person is it revealed the $995 is ONLY for a year and after that HUNDREDS of dollars to continue with the service. What did I do?... read more
Business response:
Thank you for your feedback. We are sorry to hear about your frustration with the add-on products and the way the pricing was communicated. Transparency is important to us, and we’ll review this internally to ensure that customers are given clear and complete information upfront. If there is anything further you would like to discuss, we are available to talk directly with you. Customer Relations Manager customerservice@purdygroupusa.com
Upon arrival the staff were standing around chatting and it took a while to get the service advisor. In addition, they cleaned everyone arrival windshield except for mine while I was waiting.
Business response:
Thank you for sharing your experience. We are sorry to hear that your visit did not meet expectations and that your vehicle was overlooked during the windshield cleaning. Your feedback helps us improve, and we will be sure to address this with the team to ensure better attention moving forward. Customer Relations Manager customerservice@purdygroupusa.com
Justin Birdwell is great as a service writer. However, I had a huge problem only 1.5 years after buying the vehicle new here with condensation from the a/c compressor leaking in to cabin and under the mat and carpet of the front passanger side following the drain tube into the cabin. Since it did not leak up to the carpet we did not dsicover it until it started to mold and mildew. Even with extended Toyota warranty and proof of bad design causing this, this dealer and Toyota national would not pay a penny to the quoted $10,0... read more
Business response:
Thank you for sharing your experience. We are glad to hear that Justin provided solid support, but we are sorry the overall situation left you feeling let down—especially after purchasing your new vehicle from us. Your concerns about warranty handling and parts availability are being taken seriously and will be reviewed by our service and management teams. We appreciate your feedback and regret that we missed the mark in earning your continued business. Customer Relations Manager customerservice@purdygroupusa.com
I recently brought in my vehicle for service and specifically requested to the Service Manager to have the back right door panel inspected due to it rattling and detaching on its own. However, upon reviewing the service paperwork, I noticed that this concern was not listed, and it appears the technician did not receive or address the issue at all. The problem persists, and I am disappointed that my concern was overlooked or just disregarded.
Business response:
Thank you for bringing this to our attention. It’s concerning to hear that a request made directly to our Service Manager wasn’t documented or addressed properly. That is not the level of care we aim to provide. We apologize for the oversight and would appreciate the opportunity to correct this for you. Please feel free to reach out so we can make sure your concern is properly handled. Customer Relations Manager customerservice@purdygroupusa.com
Dealer prohibits customers to legally carry CHL under Texas laws, but fails to provide armed security/police. Dealer also double books appointment times, oil change shouldn't take an hour.
Business response:
Thank you for your feedback. We are sorry to hear about your concerns and understand how they could impact your experience. Your input regarding scheduling and facility policies is important and will be shared with management for review. We appreciate you bringing this to our attention. Customer Relations Manager customerservice@purdygroupusa.com
Until this week, I was very impressed with service here. However, not this time! 1. Initially lost my keys so I couldn’t leave 2. Then drove off only to see that every dashboard light was still on! When I turned it around and went back, he acted like it was my fault! Why didn’t I tell him check engine light, etc was om? Never mind that it had been looked at by service personnel while replacing battery and driven back out front for me to pick up! Apparently no one but me looked at dashboard! All on all, not exactly an experie... read more
Business response:
Thank you for sharing your experience. We are sorry to hear about the issues you faced during your visit. Losing your keys and overlooking the dashboard lights are definitely not what we want for our customers. We understand how frustrating this situation must have been, especially after having a good experience with us before. We appreciate your feedback, and we will be reviewing this with our team to make sure we handle things better in the future. If you would like to talk more about it, please do not hesitate to reach ou... read more