This profile has been claimed by the business owner or representative.
Bryan College Station Toyota
- Car Dealers
- Bryan, TX
About this business
Location details
728 N Earl Rudder Fwy, Bryan, TX, 77802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I can honestly say there is absolutely no other dealership treating their customers this great Bryan college station Toyota is excellent and the customer service exceeds any charts
Business response:
Thank you for the wonderful feedback! We're thrilled to hear that you had such a great experience with us. Customer service is our top priority, and it's great to know we exceeded your expectations. We appreciate your support and look forward to serving you again in the future! Customer Relations Manager customerservice@purdygroupusa.com
I have no comments at the time. Not sure why I have to have 15 words or minimum. Good bye!!!!
Business response:
Thank you for your time. If you ever need anything in the future, don't hesitate to reach out! Customer Relations Manager customerservice@purdygroupusa.com
The dealership provided a quick service and communicated well on additional things they recommended to do before moving forward with doing them. They cleaned the front window, however left the back window still dirty. Perhaps they were in a rush to get me in and out of there. The extra minute to also as a service clean the back window would have been next level. (At previous visits have had better service incl small details)
Business response:
Thank you for your feedback! We’re glad to hear that the service was quick and communication was clear. We also appreciate you pointing out the missed detail with the back window. We always strive for the best service, and we’ll be sure to pay closer attention to the little things in the future. Your input is valuable, and we hope to make your next visit even better! Customer Relations Manager customerservice@purdygroupusa.com
Servicing of an out of state car that needed tags renewed went smoothly. Even though Texas no longer does state inspections, NC accepted the service that was done and issued state renewal tag. My college kid had no idea, so thank you so much for taking care of everything.
Business response:
Thank you for your kind words! We're so glad to hear that the process went smoothly and that we could assist with your college student's car registration. It's always our goal to make things as easy as possible for our customers. If you ever need anything else, don't hesitate to reach out! Customer Relations Manager customerservice@purdygroupusa.com
Very good service in a timely manner. I would definitely consider a future vehicle purchase.
Business response:
Thank you for your kind words! We're glad to hear you had a great experience. We look forward to assisting you with your future vehicle purchase! Customer Relations Manager customerservice@purdygroupusa.com
Great customer care and great car service. Mr. Justin services both of our vehicles and never have a problem.
Business response:
Thank you for the wonderful feedback! We're thrilled to hear that Justin has been taking great care of both your vehicles. We truly appreciate your trust and look forward to continuing to serve you! Customer Relations Manager customerservice@purdygroupusa.com
They have always been upfront with me about services that need to be done and haven't tried to charge me for extra work that wasn't needed. The service reps that I've dealt with have always been friendly.
Business response:
Thank you for your trust and kind words! We're glad to hear that you've had positive experiences with our transparency and friendly service reps. We’re committed to providing honest, reliable service, and we look forward to continuing to take care of your vehicle needs! Customer Relations Manager customerservice@purdygroupusa.com
The experience as a whole wasn’t bad, but a few issues. The internet sales team did not disclose the correct price. Upon going to the dealership and showing the online listing, the salesman found it was roughly $1500 more. I don’t think it was malicious and bait and switch, but still worth mentioning. The monthly payment for the price of the vehicle was also wrong at first and I am glad I caught it to have it changed. The financing took the whole day as they were down to one person who could do this, so we had to wait a whil... read more
Business response:
Thank you for sharing your experience. We apologize for the pricing discrepancy and the delay during the financing process. We appreciate your understanding and are glad to hear you didn’t feel pressured. Your feedback is valuable, and we’ll work on improving communication and efficiency moving forward. If you have any further concerns, please don't hesitate to reach out! Customer Relations Manager customerservice@purdygroupusa.com
Live action about car service is not t up to the level if service as a expected
Business response:
Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us directly so we can address any concerns and improve for the future. Customer Relations Manager customerservice@purdygroupusa.com