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BulletProof Hitches
- Bradenton, FL
About this business
Location details
3145 Lakewood Ranch Blvd, Suite 106, Bradenton, FL, 34211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great locks customer service used to be on point but now I found they were bought out by somebody else. Customer service is terrible now.
Hitch is fine but don’t buy the expensive locks. They’ll corrode after a few months (even with the caps on). You’ll have to cut them off. Company will basically tell you tough luck.
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RecommendedLove the hitch. Nice quality, heavy duty. I do not like the delivery service you’re using. Go with UPS and not USPS. It takes way too long to get the order.
Business response:
We value your input about our hitch quality and delivery concerns. We'll review shipping options to improve delivery times.
They front their company as American designed, manufactured, distributed… They are just hitches made in China. Not worth the price.
Business response:
Hi Demetre! At one time, all of our hitches were made in the USA, and during that period, we advertised them as such. However, as our company has grown significantly, we’ve had to scale production to meet demand—something that required expanding manufacturing beyond the U.S. Today, our products are made in several countries, including China. Therefore, we no longer advertise that our products are made in the USA. That said, we haven’t compromised on quality. All final assembly and thorough quality control are still handled... read more
they claim warranty on their products, but when I reached out about a broken hitch they sold me, they stopped communication. its not bullet proof and no warranty.
Business response:
Thank you for reaching out to us. We apologize for any inconvenience you are experiencing. We received your email in May of 2024. Our team responded to your email on 5/16/2024 and 5/30/2024 requesting for additional information for your warranty claim. At this time, we have not received a response. Please feel free to contact us at sales@bulletproofhitches.com for further assistance. We look forward to hearing from you soon.
Purchased this hitch just over a year ago. Purchased the expensive 3 Set (keyed) lock set. All three locks are frozen. I called customer service and the best they could do was to tell me that a grinder will cut them off and to offer me a 10% discount that ‘management’ will offer on a new lock set. Absolutely HORRIBLE customer service. Buyer beware! I will NEVER do business with this company again. They absolutely do not stand behind their product.
Had hitch fail less than month and had to submit photos and weight of what was being towed(All well below specks). Then asked to return hitch while waiting for replacement to come. Or buy one and they will refund when old arrives. "No Hassle Warranty" Need to remove that from advertising.
Business response:
Hi Michael! Thank you for your patience and efforts throughout our warranty process. Although we do have certain protocols and procedures that we need to follow, we try to make the warranty process as easy as possible for you. We pride ourselves on our customer service and hope you are satisfied with the end result. If we can be of further assistance, please do not hesitate to contact us. We are happy to assist you in any way we can.
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Frequently asked questions about BulletProof Hitches
How is BulletProof Hitches rated?
BulletProof Hitches has a 4.9 star rating with 3,799 reviews.
When is BulletProof Hitches open?
BulletProof Hitches is closed now. It will open tomorrow at 8:00 a.m.