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Cadillac
- Automotive
- Schaumburg, IL
About this business
Location details
526 Mall Dr, Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
BEWARE of the aftermarket accessories Patrick Cadillac installs on the car. They do not carry a warranty and at the end of your lease you carry the burden of fixing or replacing the accessory even though the car is under warranty. 2015 ATS lessee bad experience with Vogue Rims. Aug 2018
Business response:
Kimberly,We apologize for the circumstances that prompted your contact, regarding the service experience at Patrick Cadillac. Customer satisfaction is one of our top priorities. We apologize if Patrick Cadillac Service Department has not represented this commitment. Customer feedback is always appreciated.
VERY disappointed with customer service in the service department. They told me I didn’t owe anything then almost a month later the Manager calls with an attitude. Didn’t apologize that they made a mistake just wanted his money. Horrible experience. They also make it impossible for you to talk to someone about poor experience. Very frustrated.
Business response:
The Patrick Dealer Group Customer Relations Team would like to apologize for your unpleasant experience! Our customer service department would like the opportunity to further research your experience as we are striving to make a difference in the customer experience and would appreciate it if you would email customerservice@patrickcars.com with your full name, date of visit, originating reason for your visit, email or best number of contact as online review profiles don’t provide enough information. We thank you for your tim... read more
This dealership has been awful. The only great person there is salesman Merza. First we were told they couldn't find the key to the Benz we purchased and they said they would send us a check to get it replaced. They wanted to send a check for 200.00 when the key was over that. After arguing and taking over a week they called Mercedes told me it was taken care of to take the car in that they sent a check. Once I called Mercedes they said no they told us you would pay it. Then after that they only gave me temp plates for 30 da... read more
The worst dealer that I've ever dealt with Mike the used car manager is a biggest liar you'll ever meet they sell lemons they don't care about their customers and they don't stand behind their work or cars. There are lemon laws and there are lawyers. Since they can't return a phone call the general manager general sales manager or the owner let's have fun in court!
Both finance department and General manager are rude!! Do not go here!!!
Business response:
Hello Kathy, We are reaching out to apologize for your unpleasant experience with Patrick Cadillac. It is disappointing to hear when we are striving to dedicate ourselves in making the sales and service experience for every customer an enjoyable one. Although we realize your time is valuable our customer service department would like the opportunity to further research your experience. Unfortunately online review profiles don’t provide us enough information for our research so if you would email customerservice@patrickcars.c... read more
The worst car buying experience ever! How do I give a negative rating??!! I go to these people with $32,000 (check in hand) of financing in place and proof of insurance, but because they felt they needed to know more of my business, Management had a salesman TRICK me into giving them my ssn and ran my credit!! AFTER I told them not to and they reassured me they wouldnt. Who does that?? What kind of fradulant activity is going on over there?? This dropped my credit score immediately. They told me they needed to verify who I w... read more
Purchased a 2007 Chevy Trailblazer, and paid cash for it ($7,000 that I as a single father of 3 saved over 2 years to purchase a reliable vehicle) Not even 90 days later the transmission blows on it with 95,000 miles. Their response “sorry about your luck”
Would NOT recommend this dealership to anyone. Did a “Bait and Switch” attempt on us today. You people should be ashamed of yourself!
You guys are liars!! Drove 92 miles one way, for a car you said you had, called before we took the ride,and tried switching with a different car!! Who does that shit!!! Waste of time, gas, tolls, traveling with a toddler. I would never recommend you to anyone!!!! If I could give you no stars I would!
Frequently asked questions about Cadillac
How is Cadillac rated?
Cadillac has a 4.2 star rating with 1,506 reviews.
When is Cadillac open?
Cadillac is open now. It will close at 9:00 p.m.