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Cadillac
- Automotive
- Schaumburg, IL
About this business
Location details
526 Mall Dr, Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I'm from Indiana and I purchased an new Escalade in November 2017. I found the exact vehicle I wanted via online and arranged the trade in and sale over the phone. The up front negotiation was great and I got the price I wanted for the vehicle. The day of the sale it took forever to get the sales transaction completed. They have an administration problem. But I was told that if I ever need anything, call the cell phone of the sales guy or sales manager. It is now January 26 and I am still waiting on the title transfer paperw... read more
Lease a Cadillac Escalade had difficulties communicating with them on their next business day over some missing front rubber floor mats and some noticeable black spots over the roof ! I never got no where with anyone from sales up to customer relations department. Plates are expired today and no plates on my mail ! Witch they made me paid for! That's just some of the issues My advice. If you are from out of town ! Don't buy they must figure you will never drive up to them again for anything!
Business response:
Hi Pablo, Again we apologize if your concerns weren’t addressed. Our customer relations department had passed along our concerns to have someone look into what was going on with your plates last week. And they hoped that if you felt resolution hadn’t been provided that you would let them know. We will reach out to management to let them know of you continued concerns.
I bought a Cadillac escalade from them within 1 week the engine started knocking l wen back and they told me the SUV was ok no probles with the engine l got GMC involved the manager call them up and told them he was helping me and that we didn't have a problem, l wen back 4 times for the same reason till the manager told me straight up what you want? I said l want my money back or my truck fix this is bullshit he smiled at me and said l got a fried that owns a shop if he agreed with my mechanic Certified Mechanic I'll get yo... read more
Business response:
We are reaching out to apologize for your unpleasant experience with Patrick Cadillac Sales Department. It is disappointing to hear when we are striving to dedicate ourselves in making the sales and service experience for every customer an enjoyable one. The dealer management team has been contacted and advised of your comments. And we do appreciate the feedback. -The Patrick Dealer Group Customer Relations Team
I will start off by saying that I am quite satisfied with the sales and service department at Patrick Cadillac unfortunately the same cannot be said for the collision center nor its representatives or it's craftsmanship.. I just picked up my Cadillac from the collision center found out I was lied to by Tim over there about the Turnaround time from his manager Don. And just a few miles after picking up my vehicle the rear end is locked up on my car and the motor was making a wonderful noise. So thank you very much Patrick for... read more
Business response:
Hi Lenny, We are reaching out to apologize for your unpleasant experience with our collision center last week. We would appreciate the opportunity address your experience and look further into what happened. The Patrick Dealer Group is striving to make a difference in customer service and would greatly appreciate it if you sent your contact information to customerservice@patrickcars.com. -The Patrick Dealer Group Customer Relations Team
Brought in my '07 STS with 26K miles due to a service message received. They replaced a module at around $1300. There was no change and the problem continued and when I brought it back in they gave it a sun bath and told me they could not service it without seeing the message. They didn't "see" the message the first time and still they replace a thousand dollar computer part that I apparently did not need. I asked that the service manage call me to answer questions and of course he didn't. I will never service my car there a... read more
Business response:
Hi Bob, We are sincerely sorry for the experience you had with us. We value your feedback, as it helps inform us on how to improve for the future. Please reach out to customerservice@patrickcars.com to provide additional information about your experience.
I wish I could give them 0 stars, but I can't. Last October we leased an XTS "Service Loaner" and was told it was new, except for the 2,000 miles or so on it. Actually, I like the car - not up to the quality of my Honda Pilot, but OK. Anyway, I had a small wreck about a month ago and when I looked at the damage, I got a handfull of plastic. Ironically, this car had been hit in approximately the same spot before, but much harder. My body man tells me that it has been repainted from the back to the front of the driver's door. ... read more
Business response:
Hi Steve, We sincerely apologize for the experience you had with us. We genuinely appreciate your feedback, as it is then used to improve our business practices. Please reach out and send an email with the situation you described to customerservice@patrickcars.com.
Frequently asked questions about Cadillac
How is Cadillac rated?
Cadillac has a 4.2 star rating with 1,506 reviews.
When is Cadillac open?
Cadillac is closed now. It will open at 9:00 a.m.