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Caliber Collision
- Automotive
- Midlothian, VA
About this business
Caliber Collision didn’t get to be the nation’s largest collision repair company by accident. It’s taken an unyielding commitment to being the collision repair center of choice in every community we serve – a vision that began when our company was founded in 1997 and continues strong to this day. To achieve this, we’re not just part of the collision repair industry - we lead it. Not only by setting new standards in customer service, but also by implementing cutting edge technology at every turn. This is how we’ve built a ... read more
Location details
736 Grove Rd, Midlothian, VA, 23114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
5 Star : My Experience 4.5 Star : Likely to Recommend 5 Star : Repair Quality 4 Star : Customer Service I received a text saying my car would be ready that day. I called to verify time and they said late afternoon. I received a text later in the day it wouldn't be ready for two more days. When I picked up the car no one could tell me what happened.
5 Star : My Experience 5 Star : Likely to Recommend 5 Star : Repair Quality 5 Star : Customer Service 5 Star : Returned Clean
5 Star : Likely to Recommend 5 Star : Repair Quality 5 Star : Customer Service work was done on time 5 Star : Returned Clean
0 Star : My Experience 3.5 Star : Likely to Recommend With the understanding that they will need a car rental if they choose Caliber Collision. Due to the turnaround time. 2.5 Star : Repair Quality From the beginning there was a lack of communication.although I was able to speak with repair shop information was hard to get in relation to updates.Also I was given a five day estimate it turned out that my car was not returned to me until 17days later without a rental.Although I understand that once Caliber collision technician... read more
5 Star : Likely to Recommend 5 Star : Repair Quality 5 Star : Customer Service
5 Star : Likely to Recommend 5 Star : Repair Quality Excellent Service... more than I expected. Almost made me look like I have a brand new car. Work was above and beyond expectations. 5 Star : Customer Service 5 Star : Returned Clean
5 Star : My Experience Jay Stevens was extremely professional and so helpful in answering my questions and keeping me updated on the progress of my repairs!! 5 Star : Likely to Recommend 5 Star : Repair Quality 5 Star : Customer Service 5 Star : Returned Clean
4 Star : Likely to Recommend 5 Star : Repair Quality 3.5 Star : Customer Service At the start, communication was nonexistent. This happened for a few weeks. When I called, they were confused, and initially stated that my car was not in the shop. I knew that was false, because I had taken it there myself. Eventually, things got sorted out, and they were very apologetic and accommodating. From the start, they were very warm and kind, there just seem to be some initial confusion
5 Star : My Experience Great facility, friendly and well informed staff 5 Star : Likely to Recommend 5 Star : Repair Quality 5 Star : Customer Service Well done 5 Star : Returned Clean
Frequently asked questions about Caliber Collision
How is Caliber Collision rated?
Caliber Collision has a 4.8 star rating with 526 reviews.
When is Caliber Collision open?
Caliber Collision is closed now. It will open tomorrow at 9:00 a.m.