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Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
The Service was great and I think Jimmy is wonderful. Service is always done in a timely manner.
Business response:
Thanks for the fantastic feedback, Tina! We're thrilled to hear you had a great experience and that Jimmy made a positive impression. Timeliness is key for us, and we're glad you noticed. We appreciate your support!
There were a lot of issues. My car ended up being there over the weekend even though the advisor said it would be ready on Saturday. Finally my service was assigned to Rickie, he has been there a very long time and I have worked with him many times. He got everything worked out. Six stars for Rickie
Business response:
Thank you for your feedback! We're glad to hear Rickie was able to assist you effectively. We apologize for the delays and appreciate your understanding. Your experience helps us improve, and we hope to provide you with an even better service next time.
The wait time could improve however the customer service is awesome ! The waiting room is comfy and they provide coffee and water. They did offer to give a ride to any location nearby for the time being but I preferred to stay in the lobby. The man helping us answered all my questions! Great experience!
Business response:
Thank you for your fantastic review! We're thrilled to hear you enjoyed the comfortable waiting room and our team's customer service. We appreciate your feedback on wait times and are always looking to improve. Looking forward to serving you again soon!
Everything went ok i guess, except just lots of oil spots left around the engine bay as well some on the outside
Business response:
Thanks for your feedback! We're thrilled you had a positive experience overall. We appreciate you bringing the oil spots to our attention; we'll work on ensuring our team addresses this in the future. Your insights help us improve!
Quick service, very communicative! Even washed the car for me!
Business response:
Thank you! We're thrilled to hear you had a great experience with our quick service and communication. We love going the extra mile, like washing your car. Your satisfaction means a lot to us!
Service was fully explained, answered all my questions and completed the service ahead of time.
Business response:
Thanks for your fantastic review! We're thrilled to hear that you had a great experience and that our team was able to address all your questions. We always aim to provide efficient service. Enjoy your ride in the KIA Niro!
My new service advisor (Alan- manager?) went above what I expected for a new service advisor assigned to me. He did some background checking and investigated an issue I had. He also provided some education on what I need to do in the immediate future and how to incorporate this request into my next visit. I am thankful for all he did for me. I will continue to come to the dealership for this type of service.
Business response:
Thank you for your wonderful review! We're thrilled to hear that Alan provided such exceptional service and support. Your satisfaction means a lot to us, and we look forward to seeing you at your next visit!
Very good attention and so kind, free of charge system upgrade for the IBU to improve alarm system operation. Thanks.
Business response:
Thank you for your fantastic feedback! We're thrilled to hear that you had a positive experience with our team and appreciated the complimentary system upgrade. Your satisfaction is our priority, and we're here to help anytime! Enjoy the improved alarm system!
Positive: I was pleased with the service I received from Rickey. Negative:: I don't think my wheels were rotated, due to markings on the right front wheel. And that wheel is still on the right front. Not sure why the maintenance crew would not have rotated the wheels.
Business response:
Thanks for the positive feedback, and we're glad to hear about your experience with Rickey! We appreciate your concerns regarding the wheel rotation and will address this with our maintenance team to ensure it's handled properly moving forward. Your input helps us improve!
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 4,809 reviews.
When is Camelback Kia open?
Camelback Kia is closed now. It will open at 8:00 a.m.