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Candy Cars
- Used Car Dealers
- Syracuse, NY
About this business
Location details
5400 S Bay Rd, Syracuse, NY, 13212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
RecommendedGreat service, great location, positive buying experience!
Business response:
Kate, We are happy to hear that you had a great buying experience! We look forward to seeing you again when you are ready for your next sweet ride.
Recommendedfast and good selection sales staff was great ( Erica ).They seem to have quality vehicles.
Business response:
John, we are happy to hear you had a great experience working with Erica. we value your recommendation and look forward to seeing you again when you are ready for your next car!
RecommendedGreat overall experience! I highly recommend Erica! She made the entire process super easy! I love my new van!!
Business response:
Daniella, thank you for your recommendation. We are happy to hear that you had a great experience with Erica. Enjoy your new van and we will see you when it's time for your next trade-in!
RecommendedThe sales team was great from begging to end. The finance guy used creative ways to make the numbers work for me, and the service department was awesome. I even bought 2 vehicles 😎 I would highly recommend Erika if your looking for a nice vehicle that fits you.
Business response:
Chuck, we are happy to hear that you had a great experience with Erica and our other staff members. We look forward to seeing you again when you are ready for your next trade-in.
My family and I walked into candy cars to inquire about a car. and as we stood in the lobby, 4 people looked at us and never greeted us in anyway. One man was at his desk on his phone. stared us right in the face and turned back around. The man at the desk next to him walked up and passed us to the bathroom. and 2 other people who were helping a man, looked at us as they walked by and never said hello or I'll be with you momentarily. Very disrespectful "costumer service" gladly take our money elsewhere. Never felt more disap... read more
Business response:
We sincerely apologize for the experience you and your family had during your visit. This is not the level of service we strive to provide, and we truly regret that you felt ignored and disrespected. We would love the opportunity to make it right and show you the welcoming experience Candy Cars is known for. Please consider giving us another chance—we’d be happy to personally assist you on your next visit. Warm regards, Kelly Wallace Service BDC 315-329-2277 ext.212
Personally, do not recommend! My partner bought a car from here and it started having problems (that we were not told about) immediately after he drove off the lot! They detailed it right before he bought it and the seats were still soaking wet from them using too much product. We also said multiple times that the car was HIS and that I was just a co-signer, and they put the car in my name as the owner. They make you write the Google review as you’re sitting there in front of them, before you drive off with the vehicle, maki... read more
Business response:
Hi Eliza, Thank you for sharing your concerns. We’re sorry to hear about your partner’s experience. Since you’ve owned your vehicle since January and haven’t reached out about these issues, we’d love the chance to delve into this further. Regarding the financing, we list Buyer 1 and Buyer 2, with the buyer having the better credit score listed first, ensuring the best rates. Your feedback is important to us, and we’re here to help resolve any misunderstandings. Please call me back at 315-329-2277 ext.212. Kelly Wallace Cust... read more
2014 Cherokee update. After speaking with a a couple people at candy cars about the problems with the car I was asked to give a few days for them to correct the issues I was having and they were very understanding. My fees and expenses were covered and everything was taken care of so I was very appreciative of that. My only complaint is despite asking me if it was ok to test drive the car extensively after completion, the service manager STILL wasn’t able to get one of their techs to test drive my car after to ensure my or... read more
Business response:
Dear Nick, It was a pleasure speaking with you recently. I appreciate your understanding that while all cars may encounter some issues, they can and will be resolved. I want to apologize for the delay in scheduling your appointment—18 days is longer than we would have liked, and I regret that it took a few days to address all of your concerns. I hope everything is now working as expected. We look forward to seeing you at your next appointment for a recheck to ensure everything remains in good condition. In the meantime, if... read more
I would not recommend going there. The people there can't comprehend anything. Had some sales consultant by the name of Kaden message me about my car. Sales people bother you even when you're not buying anything from them. I told him to reread my listing because it specifically says for anybody associated with a dealership to not inquire. He tried to continue the conversation as if I was going to waste my time going to a used car dealership a lot further than any located by me. If they can't take a minute to read a simple pa... read more
Business response:
Dear James, I was surprised to read your review regarding your experience with Candy Cars. When items are advertised on Facebook Marketplace, it naturally invites the public to make offers. While you are listed as an auto dealer, I could not find credentials for your company or your name in the directory of licensed New York State Automobile Dealers. At Candy Cars, we pride ourselves on offering top dollar to individuals selling their vehicles, ensuring fair treatment and transparency. I'm sure Kaden was trying to convey t... read more
Customer service could be improved. The salesman went straight to the table while I was slowly moving over on my crutches. Rushed me through the process and then when I asked for a card because my fiance might be interested he said he didn't have one and walked away. I think I'm going to go back to another place where I'm treated like a person.
Business response:
Customer service, it's the heart of the game, Yet in this instance, it's was not quite the same. On crutches, you moved at your own pace, understandably. But the salesman's rush was truly a disgrace. This offers us an opportunity to make this a teachable experience for our team. We at Candy Cars do not condone this type of behaviors' and we hope you would give us the opportunity to give you the true Candy Car experience.
Frequently asked questions about Candy Cars
How is Candy Cars rated?
Candy Cars has a 4.8 star rating with 1,855 reviews.
When is Candy Cars open?
Candy Cars is closed now. It will open at 9:00 a.m.