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Candy Cars
- Used Car Dealers
- Syracuse, NY
About this business
Location details
5400 S Bay Rd, Syracuse, NY, 13212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I would not recommend going there. The people there can't comprehend anything. Had some sales consultant by the name of Kaden message me about my car. Sales people bother you even when you're not buying anything from them. I told him to reread my listing because it specifically says for anybody associated with a dealership to not inquire. He tried to continue the conversation as if I was going to waste my time going to a used car dealership a lot further than any located by me. If they can't take a minute to read a simple pa... read more
Business response:
Dear James, I was surprised to read your review regarding your experience with Candy Cars. When items are advertised on Facebook Marketplace, it naturally invites the public to make offers. While you are listed as an auto dealer, I could not find credentials for your company or your name in the directory of licensed New York State Automobile Dealers. At Candy Cars, we pride ourselves on offering top dollar to individuals selling their vehicles, ensuring fair treatment and transparency. I'm sure Kaden was trying to convey t... read more
Customer service could be improved. The salesman went straight to the table while I was slowly moving over on my crutches. Rushed me through the process and then when I asked for a card because my fiance might be interested he said he didn't have one and walked away. I think I'm going to go back to another place where I'm treated like a person.
Business response:
Customer service, it's the heart of the game, Yet in this instance, it's was not quite the same. On crutches, you moved at your own pace, understandably. But the salesman's rush was truly a disgrace. This offers us an opportunity to make this a teachable experience for our team. We at Candy Cars do not condone this type of behaviors' and we hope you would give us the opportunity to give you the true Candy Car experience.
This dealership will lead you astray. Do not purchase from them. The "finance manager" will ask you for a deposit after u come in and tell them that you need to think about the car. I don't know how they sleep at night knowing that they lie to people. One person will tell you a car just came on the lot and another person will tell you that it's been sitting there and you are getting it at wholesale pricing-nothing but lies! They tell you about their DMV rating- they are the next phone call I am going to make. Please don't g... read more
Business response:
Sean I tried reaching out to you please call me at 315-329-2277 ext 212 I look forward to speaking with you.
Toward the end of the sales pitch, a "financial manager" came over to "see how the sales person" had done on their pitch. He asked for money to hold the vehicle that we had just seen even after we had told them that we still needed to think about it. When we told him we were not going to give him money today, he told us the car had been on the lot for a long time and they were looking to move it. We left and called afterward because Tony, the sales person, had told us the vehicle (which had dog hair all in it and marks ev... read more
Business response:
Heather, I would love to speak to you and Sean on this experience, I left you a message please call me at 315-329-2277. Talk to you soon -Kelly
RecommendedNot a thing!! My daughter bought a 2017 White Jeep Compass and had already had it in there 3 times.. and it still is not fixed. They told her her warranty is up? It's only 5 years old for God sake! I told her her to bring it back and give them the keys back... she has not even had it for a full 3 months. She should have gone to another place that has a better service center and will actually take the time to make sure one does not leave that lot until everything is running correctly. Especially, when she has her younger s... read more
Business response:
Michelle, My name is Jimmy Finnegan, GM with Candy Cars, I attempted to locate your daughters vehicle info without success. It is unfortunate that these things have occurred, and I would like to step in to work with the situation. I have not been notified of her customer issues until this FB post was brought to my attention. I would like to connect with Marissa Lynn or you. My personal cell number to reach me pretty much anytime is 315-263-7446. Please make contact with me and I will personally work with her regarding her si... read more
Frequently asked questions about Candy Cars
How is Candy Cars rated?
Candy Cars has a 4.8 star rating with 2,051 reviews.
When is Candy Cars open?
Candy Cars is open now. It will close at 5:00 p.m.