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Candy Cars
- Used Car Dealers
- Syracuse, NY
About this business
Location details
5400 S Bay Rd, Syracuse, NY, 13212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Recommendedfast and good selection sales staff was great ( Erica ).They seem to have quality vehicles.
Business response:
John, we are happy to hear you had a great experience working with Erica. we value your recommendation and look forward to seeing you again when you are ready for your next car!
RecommendedGreat overall experience! I highly recommend Erica! She made the entire process super easy! I love my new van!!
Business response:
Daniella, thank you for your recommendation. We are happy to hear that you had a great experience with Erica. Enjoy your new van and we will see you when it's time for your next trade-in!
RecommendedThe sales team was great from begging to end. The finance guy used creative ways to make the numbers work for me, and the service department was awesome. I even bought 2 vehicles 😎 I would highly recommend Erika if your looking for a nice vehicle that fits you.
Business response:
Chuck, we are happy to hear that you had a great experience with Erica and our other staff members. We look forward to seeing you again when you are ready for your next trade-in.
I brought my vehicle in at least 3 times for warranty work stating there was an engine coolant smell in the cab. They were "unable" to fix the problem. After taking it to a competent mechanic I was told it was the heater core and that it would cost around $3,000 to fix. Not to mention other than that there are 42 pages of Service work they performed on that vehicle in the 3 years I owned it. It was in their shop more times than I can count and even the engine blew. I would think twice before trusting this business with your ... read more
Business response:
Thank you for taking the time to share your feedback. We want to clarify a few important points for accuracy and transparency. Your extended warranty expired on 01/19/2025. Prior to that expiration, your vehicle was brought into our service department on 01/16/2025 and again on 02/28/2025. During both visits, there was no indication or diagnosis of a failure that would require a heater core replacement. At no point did our technicians identify a confirmed heater core issue while the warranty was active. Despite the warrant... read more
Wasted my time not once, not twice, but three times now getting repairs on a vehicle I purchased from them. Service department and office is a joke and so is calling their email "wecare".
Business response:
Eric, we understand that vehicle service can be frustrating, but we do want to clarify the details of your visit. You arrived two hours late for your scheduled appointment, yet our team still made sure your vehicle was completed by the end of the day as promised. All work was finished and your vehicle was returned to you promptly at 5 PM. Additionally, the way our staff was spoken to during your visit was extremely rude and unacceptable. We treat all customers with respect and expect the same in return. Our team worked hard ... read more
Bought a polestar 2 with 36000 miles. Sales person told me it had 300 miles for a full charge and i find out it only has 200 and i barely even get that. I get maybe 100 miles before i have to charge it again. Customer service wasn’t bad though just feel like they should know more about their vehicles.
Business response:
Please accept our apologies for the misinformation about battery range. This is concerning and we take your feedback seriously. Please contact us at (315) 329-2277.
My family and I walked into candy cars to inquire about a car. and as we stood in the lobby, 4 people looked at us and never greeted us in anyway. One man was at his desk on his phone. stared us right in the face and turned back around. The man at the desk next to him walked up and passed us to the bathroom. and 2 other people who were helping a man, looked at us as they walked by and never said hello or I'll be with you momentarily. Very disrespectful "costumer service" gladly take our money elsewhere. Never felt more disap... read more
Business response:
We sincerely apologize for the experience you and your family had during your visit. This is not the level of service we strive to provide, and we truly regret that you felt ignored and disrespected. We would love the opportunity to make it right and show you the welcoming experience Candy Cars is known for. Please consider giving us another chance—we’d be happy to personally assist you on your next visit. Warm regards, Kelly Wallace Service BDC 315-329-2277 ext.212
Personally, do not recommend! My partner bought a car from here and it started having problems (that we were not told about) immediately after he drove off the lot! They detailed it right before he bought it and the seats were still soaking wet from them using too much product. We also said multiple times that the car was HIS and that I was just a co-signer, and they put the car in my name as the owner. They make you write the Google review as you’re sitting there in front of them, before you drive off with the vehicle, maki... read more
Business response:
Hi Eliza, Thank you for sharing your concerns. We’re sorry to hear about your partner’s experience. Since you’ve owned your vehicle since January and haven’t reached out about these issues, we’d love the chance to delve into this further. Regarding the financing, we list Buyer 1 and Buyer 2, with the buyer having the better credit score listed first, ensuring the best rates. Your feedback is important to us, and we’re here to help resolve any misunderstandings. Please call me back at 315-329-2277 ext.212. Kelly Wallace Cust... read more
2014 Cherokee update. After speaking with a a couple people at candy cars about the problems with the car I was asked to give a few days for them to correct the issues I was having and they were very understanding. My fees and expenses were covered and everything was taken care of so I was very appreciative of that. My only complaint is despite asking me if it was ok to test drive the car extensively after completion, the service manager STILL wasn’t able to get one of their techs to test drive my car after to ensure my or... read more
Business response:
Dear Nick, It was a pleasure speaking with you recently. I appreciate your understanding that while all cars may encounter some issues, they can and will be resolved. I want to apologize for the delay in scheduling your appointment—18 days is longer than we would have liked, and I regret that it took a few days to address all of your concerns. I hope everything is now working as expected. We look forward to seeing you at your next appointment for a recheck to ensure everything remains in good condition. In the meantime, if... read more
Frequently asked questions about Candy Cars
How is Candy Cars rated?
Candy Cars has a 4.8 star rating with 2,051 reviews.
When is Candy Cars open?
Candy Cars is closed now. It will open at 9:00 a.m.