This profile has been claimed by the business owner or representative.
Canton Veterinary Hospital
- Veterinarians
- Canton, MA
About this business
Location details
190 Turnpike St, Canton, MA, 02021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I literally took my dog Blue here when he was a puppy for his required shots and microchip...I called for his records as I was moving towns and needed them to switch to a vet that was closer to me. They proceeded to look up my name and send me a incorrect record of someone else's FEMALE dog. When I told them they had emailed me the incorrect medical records they informEd me they have no records under my name or my family members named with a husky or a dog named Blue and that they never have had seen my dog as a patient here... read more
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience at 781-828-0762.
I brought my dog here first thing in the morning for a simple xray. They left her in a crate for 8 hours after I told them she hated the crate. They drugged her beyond being able to walk on her own. Did not recover her so much as to getting her out to pee. I jad to carry her up 3 floors and she peed all over me as I was putting her down. It took hours for her to recover fr9m the drugs they gave her. I never was given a report or results. Just a bill. Id call it abuse or animal cruelty to crate a dog and leave her that... read more
Business response:
Kendra, we take very good care of the furry friends we have here at Canton. If you need any additional assistance, please don't hesitate to reach out to us directly so we can help. All the best, Canton Veterinary Hospital
Awful customer service. Called 10x a day for 3 straight days in order to simply make appointment with messages left and NO RESPONSE/NO CALL BACK. Never bringing my pet here again.
Business response:
Jamie, we're sorry about this. We're known for our promptness and kind customer service, so we'll see what we can learn. Best, Canton Veterinary Hospital
Very unhappy with this clinic since Dr. B sold. Not at all the same place. Staff are downright rude, doctors are not at all impressive and it's just about the $ and not what is best for my pet. This is the second bad judgment call by a vet at this practice. My own vet agreed! Another competing clinic with the same hours would be ideal in the area. Eliminate the snippy staff and the not so know-it-all doctors would have a check-up themselves. Won't go back.
For my cat people...I have a half feral cat named Casper (because she is often hiding.) Casper needs some teeth pulled according to the cat vet who saw her in Colorado. She doesn't eat much and has completely quit caring for herself. She has become very dirty. This all goes back to needing some teeth pulled. I can't pick Casper up to put her in a carrier unless she is medicated with something to relax her. I learned this the hard way. I will not even try to pick her up again unless she is medicated. I called Canton Veterinar... read more
Many on the staff are rude and some doctors think they know what's best for my dog when they only see him occasionally. Worse still when my dog needed teeth extracted they treated him so poorly that I hate going there. For people for care for animals they need to show a lot more compassion in my opinion.
Business response:
Rich, we're sorry you had this experience -- it's not our standard of care. That said, at our veterinary hospital, our hardworking staff are caring and very detail-oriented in their work. Operating on your furry friends is a delicate process, and we take that procedure and the recovery seriously. We build relationships on the foundation of trust with the loving pets and their owners. We only want the best for your pup and any other animal that comes through our doors. Our passion is helping the Canton community and their ani... read more
After bringing our precious kitten to Dr. Scott because we were worried about her being lethargic and her belly rapidly expanding, we were told not to worry as she probably had common infection so we were given antibiotics to take home with us. This was after we watched the vet technician shove a thermometer (pretty rudely) up our kittens backside in front of us. We have had problems with this particular technician before, swearing in front of our children, and just having an overall TERRIBLE bedside manner and personality i... read more
Business response:
We're so sorry for your loss, Hannah. We understand how important it is to get the best care for your pet, and we wish we could have given you a better experience at our veterinary hospital. It seems that our bedside manner didn't come across in the way we want it to -- we always want our caring, attentive love for animals to shine through, and we promise we'll do better in the future. That said, any worries or concerns of our community's pets are taken very seriously. Our staff is professional and trustworthy -- they will g... read more
If I could give less than one star I would, extremely rude and unprofessional, and discriminatory place, lack of compassion and customer service, waiting room is filthy and stinky, dogs are bothering cats, there is no separate area for cats. The service prices unreasonably high and treatment plans were generic and wrong, dental work for cat equal to a mortgage payment, didn't help my cats at all so as a result we never be back, good luck
Business response:
Marina, we're sorry you had this experience in our veterinary hospital -- it's not our standard. That said, we would never discriminate against a pet or their owner. Once you walk through our doors, you become family. Our hardworking staff ensures our waiting area and various rooms are clean and comfortable for our pet patients and their owners. We like to have an open space where all animals are welcome. And our prices reflect our high-quality care that we give our loving pet patients. We can assure you that our treatment p... read more
Very, very disappointing customer service which has resulted in my decision to seek veterinary care elsewhere. I left my credit card behind after paying for the visits for my pets and the front desk never reached out to let me know. Since it was a credit card that I rarely used, I didn't notice that it was missing for 3 weeks. When I finally realized that it was gone, I traced where I had used it last and realized that it was at Canton Veterinary. On the off chance, I called them to see if they had the card.After checking, t... read more
Frequently asked questions about Canton Veterinary Hospital
How is Canton Veterinary Hospital rated?
Canton Veterinary Hospital has a 4.3 star rating with 373 reviews.
When is Canton Veterinary Hospital open?
Canton Veterinary Hospital is open now. It will close at 6:00 p.m.