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Canyon Springs Post Acute

3.9

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Location details

180 North Jackson Ave, San Jose, CA, 95116, United States

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3.976 reviews
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Reema D.'s profile image
Reema D. 
rating
3 years ago

This review is for Chris Mendoza, the director of maintenance at the Canyon Springs Acute Care facility. He has done an excellent job maintaining the facility around the clock, making it pleasant and clean for the patients. He is constantly touching up the paint, keeping the patios spotless, and making it fresh and welcoming for the residents and visiting family to lounge with their loved ones. He also makes the facility beautiful by maintaining the foliage, plants and flowers, and he has a wonderfully friendly attitude. The... read more

Irish F.'s profile image
Irish F. 
rating
6 years ago

My mom was admitted to this Facility on Jan. 9, 2020 from a stroke. Her Dr was trying to send her to another Facility for acute and rigorous PT. Since Canyon Springs was across the street from the hospital she was at we chose Canyon Springs for PT and Family support. To make a long story short my mom was able to come home on Jan. 20, 2020. Treatment and PT the staff provided for my mom was far greater than our expectations! She was able to walk without assistance after 1 week and now she's doing great at home!! Thank you ... read more

Phúc L.'s profile image
Phúc L. 
rating
6 years ago

I know NOTHING about medication or health insurance, but dad got ill & mom barely knows any English, forcing me to learn all of this stuff on the fly. Case Manager, Rolly, has been VERY helpful & patient, guiding me through all of this. 

Rudy G.'s profile image
Rudy G. 
rating
7 years ago

The personnel at canyon springs are Great with the patients here I had no problems when I was staying here they take good care of the patients here 

Julie Z.'s profile image
Julie Z. 
rating
10 hours ago

they made appointment with a close by suture remove clinic 2 weeks ago for my mom, I was told about this appointment by the clinic(they need me sign paperwork) the night before. Appointment is 8:45am, Canyon said will send my mom to the clinic at 8:15am. I arrived at clinic at 8:20am to sign, but my mom still not there. At 8:40am the clinic called Canyon warning there will be only 10 min late window, if patient not show up at 8:55am, they will cancel and reschedule. So I rushed to Caynon at 8:45 and walk my mom to the clinic... read more

Yaneth R.'s profile image
Yaneth R. 
rating
3 years ago

I will given 0 stars my Dad was staying at Canyon for rehabilitation to walk again after a brain infection he stop eating keep telling the nurse that my dad had a fever and a rash on his stomach and they said they will call the doctor and they couldn't give no medication cause they need a doctor to authorize any medication 3 days pass my father had a high fever still I had to call the ambulance cause they keep saying that it was normal because he was taking antibiotics. there was also another patient that her son call the am... read more

Warren F.'s profile image
Warren F. 
rating
3 years ago

Arrived late in the afternoon at the facility by ambulance, from a hospital after having a Pace Maker being implanted in my chest. I was Ushered in by ambulance attendants on a gurney thru the halls to a dark dingy room. Having arrived in the room a screaming patient was being attended by nurses that had problems speaking English. At that point I made a emergency phone call on my cell phone to my wife to extract me post haste. Leaving by private auto Ii personally felt I had escaped with my very life. Papers (Pace Maker P... read more

Debbie S.'s profile image
Debbie S. 
rating
6 years ago

It's the worst and saddest time I've ever experienced. Mom has COPD and this last bout landed her in the hospital for a very long time. Rehab was the next stop due to being bed ridden and intibated for so long. I thought Canyon springs was going to be a gift from god so close to our home. It was NOT! It actually turned out to be the devils house. The paramedics dropped her off 10 min before I got there. (Traffic). The BI PAP mom must have was not there and I was promised it would be there by 9pm by the case manager Rolly ... read more

Business response:

Debbie, Thank you for bringing this to my attention. I'm so sorry to hear about your mother's health situation. And, I'm disheartened to hear that her BiPAP did not arrive on time for her admission. My team and vendors are typically highly reliable but it sounds like we missed the mark in this situation. Please give me a call if you are willing to chat. I'd love to learn more so that I can better address the situation. Benton, Administrator 

Paulina P.'s profile image
Paulina P. 
rating
7 years ago

I give this place a 1 star the reason why is because this place is so dirty they don't even clean the floors in the room where my father is staying it smell bad end everything around looks super dirty this place is not sanitary at all we ask a nurse if they could have some 1 to come clean the room n she got upset 

Business response:

I'm very sorry that we did not perform as we would like to. I have alerted our housekeeping and nursing team to your concerns and we will strive to do better going forward. Your input is valuable and I thank you. 

Frequently asked questions about Canyon Springs Post Acute

How is Canyon Springs Post Acute rated?

Canyon Springs Post Acute has a 3.9 star rating with 76 reviews. 

When is Canyon Springs Post Acute open?

Canyon Springs Post Acute is open now. It is open 24/7.