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Canyon View Credit Union
- Credit Unions
- Salt Lake City, UT
About this business
Location details
3088 S 1300 E, Salt Lake City, UT, 84106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I have been with this credit union since they were University Credit Union. Probably close to a decade. I don't have great credit but it's fair and I'm working to improve it. However, despite using this institution for my checking, I have never, ever been able to secure a loan with this place. I tried recently to refinance an existing loan (yes, another company actually gave me a loan) only because the interest rate is a little high. I was denied a loan by Canyon View. This is honestly like an abusive relationship, where I k... read more
Since UFirst became Canyon View Credit Union, the Bill Pay service has become useless. The preparation for the change to the new Bill Pay program was drastically inadequate. I racked up some late charges for the first time in ages. The information is now stored for only 6 months; can't even use it to do taxes. Many other problems, also. I have opened a checking account at another CU with a Bill Pay program similar to UFirst. This is a completely different review than I gave last fall.
Business response:
Thank you for your 5 star review! We can't wait to see you in our branch again.
After being caught up in a crypto scam, I reported it to the credit union. They immediately shut down my accounts and kept my money. I've been treated very poorly ever since.
I can't believe that a banking institution that offers Zelle for easy money transfer has no way to recover fund that were sent by mistake. The run around I went through when I instantly saw my mistakes. All this run around were from staff that didn't have a clue on what procedure to take or even have the simple answer. "Sorry we can't help". Why would the Credit Union or Bank want to be affiliated with a company that can't do the simple things like place a hold on a transaction. I dont blame them for my mistake and i applaud... read more
Business response:
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you encountered during the process. We strive to provide the best service to our members and understand this situation may have been distressing. We're happy to hear you had awesome agents on the phone to help with your issues. Please reach out to socialmedia@ufirstcu.com to discuss this matter further so we can better assist you and avoid such occurrences in the future.
All they want to do is nickel and dime you for everything. I wouldn't bank here as they will charge for every little thing. Bad service as well when you call.
Business response:
Corey, we’re sorry to hear about your experience. We strive to provide transparent pricing and excellent service. Your feedback is important, please contact us at ufirstcu@socialmedia.com.
My experience with UFirst over the past several years has been incredibly frustrating and disappointing. They sent my replacement business credit card to an outdated address because of an internal database error. They also had a month-long issue with their rewards points, issued broken statements for several months, and required multiple calls to fix simple administrative issues like updating the phone number on my business account, which still might be incorrect. Every credit application I submitted was initially denied du... read more
I have had nothing but problems with this credit union/bank since day 1. Yesterday's after-hours customer service (which is non-existent and good luck to you if you ever have a problem outs of 9-5 M-F) was the final straw for me and I will be closing all accounts with U-First ASAP. I lost my CC, and needed to cancel the card on a Saturday afternoon. After 2 hours and 4 different agents and departments over the phone, nobody could simply cancel my card and the issue was left unresolved. My card is out there with $16,000 of a... read more
Terrible customer service. On multiple occasions I spoke with one person on the phone who gave me the wrong information and then when I called back another representative told me the complete opposite. Absolutely horribly managed. At the end, the customer pays the price for poor management, not the bank. Watch out, they do have hidden fees! Keep your money safe elsewhere, this place is a nightmare!!
I have been with this credit union for 19 years and was always so pleased with my experience however I am taking my business elsewhere and I would not recommend this union to anyone ever again. I do not write bad reviews ever but this needs to be shared. I have been trying to cash some checks that were made to my maiden name after I got divorced in January. I brought my I.D. And a notarized divorce decree only to be told I cannot access my wages without finishing my name change. Strange, they accepted both maiden and marrie... read more
Frequently asked questions about Canyon View Credit Union
How is Canyon View Credit Union rated?
Canyon View Credit Union has a 3.9 star rating with 165 reviews.
When is Canyon View Credit Union open?
Canyon View Credit Union is open now. It will close at 5:00 p.m.