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Capitol Chevrolet
- Car Dealers
- Austin, TX
About this business
Location details
6200 S I-35 Frontage Rd, Austin, TX, 78745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I visited several car dealerships looking for a new car. I visited several car dealerships looking for a new car. Ashton went above and beyond finding the right car for me. Maricelo took time explaining in a polite and professional manner the financial process.
Business response:
We're delighted to hear your car search was successful at our dealership! It sounds like Ashton did a fantastic job understanding your needs and finding the perfect fit. We appreciate you mentioning their dedication to going above and beyond. A smooth and informative financial process is important too, and we're glad Maricelo took the time to explain everything politely and professionally. Thank you for choosing us, and congratulations on your new car!
Excellent customer service with fast response time and Excellent customer service with fast response time and accommodating family members who were with me at the time of purchase
Business response:
We're thrilled to hear you had an excellent experience with our customer service! Fast response times and accommodating service are what we strive for, and it means a lot that you noticed. We especially appreciate you mentioning how welcoming we were to your family members – creating a comfortable environment for everyone is important to us. Thank you for choosing us, and welcome to the Capitol Chevrolet family!
I would like to give 5 stars. I would like to give 5 stars. However, the service department cost the one star. My salesperson, frank, was great! I was able to get into a vehicle. While it is not the color I wanted the team needs to know that when there is a vehicle they need to make sure not to sale it from under another salesperson. The service team needs to make sure that the vehicle is registered rather than wasting someone’s time with a drive. The finance department could be more efficient and mindful of folks time as we... read more
Business response:
Thank you for your review, Hunter. We sincerely appreciate you taking the time to share your experience, both positive and negative. We're thrilled to hear you had a great experience with Frank in sales and were able to find a vehicle that met your needs. We understand your frustration regarding the service department, specifically with vehicle registration and the time it took. We take this feedback seriously and will use it to improve our communication and efficiency in the future. We apologize for any inconvenience this c... read more
Always great service. Always great service. Quick and easy. Love the online scheduling and communication leading up to the appointment. Also purchased my new car here and it was a great experience.
Business response:
Wow, thank you for the fantastic review! It means a lot to us that you consistently have great experiences, from purchasing your new car to our service department. We appreciate you mentioning how quick, easy, and convenient the online scheduling and communication were. At Capitol Chevrolet, we strive to make the entire car buying and service journey as smooth and efficient as possible. We're glad we could deliver that for you.
Honest, thorough review incoming: After months of Honest, thorough review incoming: After months of research looking across the country, I bought my dream car (used) from Capitol Chevy in March 2023 remotely - sight unseen, all over the phone, FaceTime, WhatsApp, and email, as well as e-signatures for certain documents. FWIW, my car's great and I'm happy with it (so far), but I'll also talk about the sales and finance people I worked with, and why my experience merits three stars. Sales: TLDR - work with Danny, and don't ge... read more
Everyone was polite and professional would recommend to Everyone was polite and professional would recommend to friends have not experienced service so will have to update later
Business response:
Thank you for taking the time to leave a review! We appreciate you mentioning that everyone you encountered was polite and professional – that's an important part of the Capitol Chevrolet experience. We see you haven't had the opportunity to experience our service department yet, but we hope you will when the time comes! Our service team shares the same commitment to courtesy and professionalism as our sales staff. Thank you for choosing Capitol Chevrolet, and we look forward to exceeding your service expectations in the f... read more
I reached out to the service department on a Saturday I reached out to the service department on a Saturday afternoon and they told me that they could see me first thing Monday morning. Service was hands on and expectations and communication was clear. The service department provided updates along the way with clear explanations. Very satisfied.
Business response:
Thank you for the fantastic review! We're thrilled to hear that the service department was able to accommodate your request on short notice and exceeded your expectations throughout the repair process. At Capitol Chevrolet, we understand that car troubles can be stressful, and we strive to make the service experience as convenient and transparent as possible. We appreciate you mentioning the clear communication and updates you received. Keeping our customers informed is a priority for us. We're glad we could get your car ba... read more
Thank you for fixing my car. Thank you for fixing my car. I feel like I have a brand new vehicle
Business response:
Our pleasure! We love hearing feedback like this – it makes our day! If there's anything else we can do to keep your 'new' car running great, please don't hesitate to let us know. Thank you for choosing us!
everything was very good, good treatment at all time everything was very good, good treatment at all time everything was very good, good treatment at all times, very friendly, the entire team
Business response:
We're delighted to hear you had an exceptional experience! It means a lot to us that you received good treatment at all times, and that our entire team was friendly and helpful. We strive to create a welcoming environment and provide excellent service, so your feedback is truly appreciated. Thank you for choosing us, and we look forward to seeing you again soon!
Frequently asked questions about Capitol Chevrolet
How is Capitol Chevrolet rated?
Capitol Chevrolet has a 4.5 star rating with 16,887 reviews.
When is Capitol Chevrolet open?
Capitol Chevrolet is closed now. It will open at 9:00 a.m.