CareOne at Hanover

Tplrs 

on Caring

a month ago

I am a friend or relative of a current/past resident The rooms .. the bed , the chairs everything seems very old. The food is inedible not something I would feed my family. The staff does not communicate easily with family unless you go above and demand it. Many nurses and staff constantly switching roles or just vanishing so communication is difficult during an already difficult time. Staff does not seem invested in patients. 

Shakra 

on Caring

9 months ago

I am a friend or relative of a current/past resident Rooms are nice especially if you are not sharing with anyone Service is not good as some nurses and staff are rude and if you complain, there will be a backlash. We had to sign out AMA as her night care was getting dangerous. 

by Linda 

on Caring

2 years ago

Other my Mom passed out while she was there and I was never notified until I visited and inquired why she had an IV. Shortage of help at facility . The facility house physician NEVER returned any calls I left with his office. Look elsewhere ! 

Frustrated and Sad 

on Caring

3 years ago

I am a friend or relative of a current/past resident Although this facility is beautiful, that is the only thing positive about it. The staff is unhelpful, unfriendly and uncaring. When I asked the receptionist where my relative’s room was, she pointed in the direction of rooms and said “right up there.” The nurse that was assigned to my relative was extremely rude. Lack of staff, 10 patients to one nurse! Totally understaffed. Horrible, Care One NOT! 

lar sis 

on Caring

3 years ago

I am a friend or relative of a current/past resident Though beautiful and with some kind staff, Hanover is grossly understaffed. Some apathetic employees choose to “change diaper” rather than bring patient to toilet. My brother fell while there. He is conversant and no man should have to pee on himself. He went unshaven for days because “we have no razors” His nails never clipped. I never saw him out of bed and in a chair. Food care was very good. One aide, Jasmine, is excellent. Others are unfriendly or impatient. They need... read more

michp 

on Caring

3 years ago

I visited this facility Upon first entry I was happy and impressed but as my mother stayed there, I realized issues. First off most of the staff is incredibly unfriendly. We had an issue with a nurse that left my mom dirty around a surgical site and she ended up getting a horrible infection. The nurse was arrogant about it, and unapologetic. When I went to the director via email she said we would have a meeting and when she saw me in person several times she ignored me and walked the other way. The rooms are filthy. No clean... read more

StacieA 

on Caring

3 years ago

I am a friend or relative of a current/past resident My mom was placed there after having surgery on her foot & needed physical therapy to help her get around. After about two days in she started getting confused and have hallucinations. We told a nurse that this is not her & something is wrong. Was told they will contact the doctor to run test. Nothing happened until my sister demanded to talk to the doctor herself. Doctor told her he never got a message to see our mom. He requested tests that they ended up never sending to... read more

Emily Sawyer 

on Caring

4 years ago

I am a friend or relative of a current/past resident Have not been able to visit facility because of Covid-19. However, the response you get to find out how your loved one is terrible. I know everyone is busy but family does care and should be updated more. Very frustrated with this facility. People do care about their loved ones and time should be found to keep them informed since we cannot visit!! Makes me very angry that you are so cold to people that want information about someone they love. 

Vincent 

on Caring

8 years ago

I visited this facility Care One at Hanover Township seemed like an old house that was converted into a facility. It was quite depressing. It seemed overcrowded and understaffed too. There were activities going on, but I don't know what they were. There was an activity coordinator and an activity room.