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1355 Ellis St, San Francisco, CA, 94115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
My husband came here after 2 weeks in hospital. He is gravely ill. this place is dangerously negligent. He has vomited 2x from the food. There was s absolute chaos here- no scheduling, short staff, completely under staffed. The guy sharing my husband's room was walking with his catharta to the bathroom. He is not able to walk on his own, there was a male nurse 4 feet away from him, in the room, talking to a female nurse- they COMPLETELY ignored this poor guy. I stood up to help him! This place is unsafe and should be closed ... read more
Business response:
Thank you for leaving feedback. Our administrator has been made aware of this review. Please reach out to us at emily.hughes@centralgardenspa.com to set up a call so we may identify ways to improve your experience.
My grandma entered their snf after covid. We couldnt visit her because of covid resrrictions. She ended up with covid and pneumonia. The clinician didnt give her antibiotics or take her to the hospital. They even withdrew her oxygen and we could see her fingertips had turned black. All the nurses were crying. I kept calling to speak to the clinician as a physician myself and he never returned my phone calls as my grandmas health spiraled over a 2 week period. The event was so traumatic it still gives me nightmares. ... read more
People don't go to recover here--they go to die here. I was both physically & emotionally abused there. Due to their negligence I almost died there. I came there to recover from 2 subdural hematomas in the brain. At first it was okay, although my room was dirty, small & depressing, and very cold at night. The CNAs were always confused about my medications. I saw the doctor only once. Typical complaints like horrible food, etc but the complaints got worse. They didn't alert me about my doctor appointments, so I missed them. T... read more
Business response:
We’re very sorry to hear about your experience and take your concerns seriously. The safety and well being of our residents are our top priorities. We encourage you to contact our Administration directly so we can review the details and address your concerns promptly and appropriately.
If you value your family members life, DO NOT take them to this facility. Call lights are a 40-60 min. wait unless your family member works here. Nurses and CNA's often work double shifts. Patients can be heard getting snapped (yelled) at frequently, unless a family member is sitting by their side. Many nurses have an attitude when they have to change a soiled patient. Patients are rushed to use restroom, so they can be charged on a schedule. Often they have to remain in soiled diapers until there's time to squeeze them into... read more
A month ago, my husband nearly died of kidney failure due to the neglect of nurses and doctors at this facility. His doctor said he was "okay." If I hadn't pushed for him to be taken to the hospital, he would have died. His kidneys were functioning at less than 10%. I'd never be a patient at Central Gardens or subject a loved one to the callous indifference, low quality and unsafe care there.
Central gardens did not care for my grandpa or my family well. Upon our welcoming all seemed great, but with time staff became argumentative, disrespectful and difficult. They threatened my mother and aunt after speaking their native tongue saying they'd kick them out after finally getting an 8 foot door distance meeting due to covid. Nursing care was extremely poor. My grandpa told them he was hungry because they weren't feeding him enough. They asked the nurse to feed him bananas and he ate two of them because he was so hu... read more
My mom had been there for three weeks, during the time, extremely hard to to call in, no one picked up the phone,or after picking up just leaving there for an hour. No one could answer the questions of the condition of the patient. After discharged, my mom physically got much weaker than before, I don't know how they provide the rehab. Before she could walk around the house without much assistance, but now she is not able to get up and use the restroom by herself...
Hi having my grandma here on May 24th and it's have been 3 whole weeks and 2 days now and this experience isn't the greatest one ever she hated being here cause the nurses take forever to take care of her needs and want and as for me her granddaughter hearing her saying those things and also they don't even take care of her diaper when I heard from my grandma daughter that they left her with her old diaper on and did not even to bother to change it and it take forever for me to get someone on the line to even video chat with... read more
My father lived here for several years. Here's what I discovered. Staff were not following MD orders. He had a special chair that he was supposed to sit on because of his poor health and skin ulcers but I never saw him actually put in that customized chair that was told by MD to use. He ended up getting a bedsore. I liked the nurse Mercedes and the CNA Loren was amazing but there were some staff that simply didn't care. The social worker at this nursing home, Cletus, guilt tripped me about my father repeatedly and said... read more
Central Gardens Post Acute has a 4.1 star rating with 137 reviews.
Central Gardens Post Acute is closed now. It will open at 9:00 a.m.