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Centralia Animal Hospital
- Veterinarians
- Chester, VA
About this business
Location details
4125 Celebration Avenue, Chester, VA, 23831, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | Closed |
reception is awful! front desk rude and unreliable to pass information
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All started with Not being welcomed in as a new customer from out of state. Then the lack of communication between employees, to the Doctor telling me, my Bella(my Weimaraner) didn’t need her ears cleaned, which I’ll mention, haven’t been done in over a year but they didn’t need to be cleaned per doctor 🤣🤣, I requested it be done and the assistant used 6 cue tips to clean her ears, Then they under charged me (bad communication between employees) which I owned up and paid for ALL services that were performed on my Fur Kid- ... read more
Business response:
Jason, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be reaching out to you soon.
My previous vet (who I adored and trusted) recommended this practice when we moved into the area. As much as I like all the vets I’ve had contact with I just cannot continue my relationship with this practice. I unfortunately have a dog with a lot of health problems and when I’ve called to try to get her seen I have to wait days to get an appointment. Our previous veterinary providers had emergency appointments built into their schedule- because let’s face it, our dog’s don’t get sick when it’s convenient for us, and and the... read more
Business response:
Hi Lyndsie, we are sorry to hear you were not satisfied with Lilly's care. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. We do have Urgent Care Appointment available each day to address just what you mentioned. Someone from our team will be contacting you shortly and following up on your concern. Again we are truly sorry that you are unhappy with you service.
I've always been treated with respect at this location whenever the vets and staff see my pups. Usually, I would 100% recommend Centralia animal hospital to my friends and family. However, today I wasn't treated as nicely, let's say. The receptionist was very rude to me on the phone. She made me feel like she was doing me a favor or I was bothering her by calling, and I didn't appreciate that. Now, I'm thinking about taking my fur babies elsewhere where my business is appreciated.
Business response:
Sarah, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure your next visit with us is a good one. Our team looks forward to seeing you and your family again soon.
This is without a doubt, the worst animal hospital I have ever been to. They are concerned with profit, and very little else. They charge ridiculous amounts of money for their meds, then make it extremely hard to get meds elsewhere. They write a prescription for only a portion of the year the prescription is good for, making you come down and wait each time you need to refill. They only give you half of the prescriptions you need, forcing you again to go down and wait. When asking if I can just get the prescription for the e... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Nathan B.. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Thank you, Centralia Animal Hospital
Frequently asked questions about Centralia Animal Hospital
How is Centralia Animal Hospital rated?
Centralia Animal Hospital has a 4.7 star rating with 1,422 reviews.
When is Centralia Animal Hospital open?
Centralia Animal Hospital is closed now. It will open tomorrow at 8:00 a.m.