Champion Replacement Windows of Des Moines

Jackie T. 

on GuildQuality

5 months ago

Windows took forever to come in. I had ordered half screens in my slider, got full screens. Called my sales person no response! Called Mark in the office. Said they don't do half screens and that my sales person probably wasn't knowledgeable on that, it's on my contract. I've tried to contact them again, no response. The Windows are fine, customer service needs alot of improvement!! Will not recommend Champion, I'm old school, customer service still means alot to me! 

Douglas W. 

on GuildQuality

6 months ago

Coordination and communication did not exist 

Justin L. 

on GuildQuality

8 months ago

Not installed welled. All windows and sliding door appear to have scuffs from sliding around a van. Caulking was done very poorly. Windows in hard to see closely were installed even worse 

Chris J. 

on GuildQuality

9 months ago

There was a window broken in shipping. Was assured it would be taken care of promptly. A case number was assigned. We’ve now gone 8+ weeks with no replacement no personal contact from your customer service. Apparently, you are too busy to handle your customer service problems so we will use social media to help slow your sales so you can take care of your customer service 

Gary W. 

on GuildQuality

10 months ago

The project took over 3 months from time of order until the installation began. During installation it was discovered one window was the wrong and one wasn't delivered at all. Took an additional 3+ months to get the wrong sized window delivered and installed. The missing window was disputed, and it was a full year between ordering and getting the installation done. 

Scott M. 

on GuildQuality

11 months ago

time it took to measure, order and receive a time to install windows and doors was several months. BUT most of the money was taken right away!