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Champion Windows and Home Exteriors of Dayton
- Windows Installation
- Huber Heights, OH
About this business
Location details
6258 Executive Blvd, Huber Heights, OH, 45424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
the person sent out to measure windows did not measure for pre-framed windows, so now all the installed windows leak air badly and since the last snowfall, we've had snow blowing inside the home.
Business response:
Kyle W., We're taking immediate action to address your concerns. A senior manager will contact you shortly to discuss a comprehensive resolution plan and ensure your project is completed to your satisfaction.
There is no communication after the sale was made.
Business response:
Paul C., we apologize for the communication breakdown you experienced. While we're pleased our installation crews impressed you, we acknowledge improvement needed in other areas. We are committed to rectifying these concerns promptly. A representative will be in touch soon to address your concerns and complete a thorough walkthrough.
I should have known when the quote $23000 for 6 windows and a sliding glass door and they asked what i would be comfortable with? We agreed at just over $16000. Your company stalled on starting my windows and sliding door for 7 plus weeks. Your company finally reached out and said they were waiting on HOA approval in writing. I gave the verbal approval from my HOA president to the sales person the day I purchased and put a down payment of over $5000. Your contract does not state it needs to be in writing and your management ... read more
Business response:
Hi, Ted. At Champion Windows and Home Exteriors of Dayton, we aim to provide positive experiences at all times. Please let us know at marie.downes@championwindow.com.
I ordered two sliding doors with blinds. The last one was delivered Dec. 18, and the screen is not working. The trim they used inside is white and my woodwork is brown. So it still isn't finished.
I'm still waiting on the job to be completed
Business response:
We apologize for the delay in completing your project. Please contact us at 719-425-4897 to discuss the status.
When the work actually got done, it was quality work. Every. Single. Other. Step of the way was such a colossal screw up, especially for the price point, it was unacceptable.
Business response:
Nathan R., we're deeply sorry for the frustrations you experienced with Champion of Dayton. While we're glad some aspects met expectations, we clearly fell short overall. Your feedback about communication and timeliness is invaluable. Champion Corporate is committed to addressing these issues and improving our service. We appreciate your honest review.
Good service and quality but awful expensive. Supposed to buy 2 windows get 2 free. That would mean that 1 window costs $3,000.??? The windows they did were a necessity, so didn’t have a choice. I will shop around for my other ones.
Business response:
Jennifer H., thank you for your detailed feedback on your experience with Champion of Dayton. We sincerely apologize for the communication issues you encountered. We're committed to addressing these areas to improve our service. While we strive to offer competitive pricing, we understand your perspective on value. Your input is invaluable in helping us enhance our customer experience at Champion.
One window broke during install. Company more interested in me signing legal document saying I was satisfied (when I’m not yet) than fixing window. Says fix is ordered in rush but timeline for rush exact same as original timeline. No follow up’s from company for a week following issue and when they did, only interested in me signing legal completion doc.
Business response:
Ryan W., I sincerely apologize for the frustrating experience you've had with Champion of Dayton. We deeply regret the broken window during installation and our inadequate follow-up. Your dissatisfaction is completely understandable, and we've clearly fallen short of our commitment to quality service. I assure you that we're taking your feedback seriously and will address these issues immediately. We'll expedite the window replacement and improve our communication. Please know that your satisfaction is our priority, not pape... read more
The doors were not built correctly. Now waiting for news one to be built. The installation took much longer than we were told because essential hardware was not sent. Front of the house was open to the outdoors for over 4 hours when the temperature was in the low 50’s. Then, Champion had the nerve to call requesting final payment.
Business response:
Kirby H., thank you for your detailed feedback. We sincerely apologize for the issues you experienced with your door installation and the lack of responsiveness from our team at Champion of Dayton. We're grateful for your patience and appreciate the professionalism of Brandon and our installation crew. We understand your frustration with the incorrect doors and missing hardware, which led to delays and inconvenience. Your concerns about quality control and communication are valid, and we take them seriously. We'll ensure a m... read more
Frequently asked questions about Champion Windows and Home Exteriors of Dayton
How is Champion Windows and Home Exteriors of Dayton rated?
Champion Windows and Home Exteriors of Dayton has a 4.4 star rating with 2,872 reviews.
When is Champion Windows and Home Exteriors of Dayton open?
Champion Windows and Home Exteriors of Dayton is open now. It will close at 4:00 p.m.