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Champion Windows and Home Exteriors of Knoxville
- Windows Installation
- Knoxville, TN
About this business
Location details
3501 Workman Rd, Suites E & F, Knoxville, TN, 37921, United States
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Champion and their crew were thorough, knowledgeable, and the work was done a week ahead of their early schedule. The product and staff were everything that we could have wanted in a project like this.
After suffering major damage to our home from a hail storm, Champion Windows were the only contractor we already knew and trusted. They helped us through the unfamiliar process of repairing our home. Our neighbors are still waiting for their repairs over a year after the storm.
Our experience working with Champion was great. We are so happy with our screened sun room - it's just gorgeous. The installer was very talented, and did a very professional job. Champion knocked it out of the park - I would recommend them to anybody.
I think Champion Windows provided us with a very professional job. The crew was very clean, extremity timely, and ultimately provided us with the job that we wanted from Champion Windows.
The quality of the doors is more than we expected. They are great. Champion Windows of Knoxville offers beautiful and sturdy doors. We worked with a top notch crew. They were on time and did their work as scheduled. I couldn't even tell they were there. The house looks like it was built that way. Everything was professionally installed.
Business response:
Thank you for responding to the survey. We do watch these closely. We hope you enjoy your Champion products for many years. Tom Farmer, Division Manager
My sales rep, Gage, was great to work with. The scheduling process was a bit frustrating. I'd be told a date, then receive no follow up or information. I had to call seeveral times to get an update on my installation timeline. The install was completed by a 3rd party contractor and he was okay.....
Business response:
Thank you for your wonderful feedback about Gage. We regret the scheduling frustrations and communication gaps. We'll improve our follow-up process.
The installers were great, the quality looks good but I have asked a simple yes or no question 3 times and NO ONE will give me an answer. I simply wanted to know if the windows would qualify for a tax credit.
Business response:
Steve S., I deeply regret the communication breakdown at Champion of Knoxville regarding your tax credit inquiry. We've fallen short of our service standards, and I apologize. While we're glad you're satisfied with our installation and product quality, we understand your overall disappointment. We're taking immediate steps to address your concerns and improve our responsiveness. Your feedback is invaluable for our growth.
Windows were left not square, window do not side right in place. I called Braden, the same day of service, as soon as we discovered it. The installer opened and closed all windows on final inspection. We called him out on the one in the back bedroom, but he basically ignored me. This is after I pointed out the living room window frame was sagging in the middle as they started to caulk! They had to fix it. Anyway, Braden told me he would tell the manager about it and I should receive a call. That was Wednesday, a week ago, st... read more
Many issues with the quality of the windows, install not complete, installers leaving windows / frames dirty, etc. I have listed complaints with Champion and finding more issues
Frequently asked questions about Champion Windows and Home Exteriors of Knoxville
How is Champion Windows and Home Exteriors of Knoxville rated?
Champion Windows and Home Exteriors of Knoxville has a 4.2 star rating with 1,191 reviews.
When is Champion Windows and Home Exteriors of Knoxville open?
Champion Windows and Home Exteriors of Knoxville might be open. It requires an appointment.