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Charlie Clark Nissan El Paso
- Car Dealers
- El Paso, TX
About this business
Location details
6451 S Desert Blvd, El Paso, TX, 79932, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Recommended
RecommendedI know this guy form Harlingen TX. ORALEEEEE!!!!��
Recommended
RecommendedI can't wait for this new dealership to open! They're going to be big!
Terrible experience. Once the sale was made, little to no communication. Missing my closing documents months after purchase and was asked to leave rudely when I came in to pick up my plates due to their holiday party.
Business response:
We’re sorry to hear about the experience you described. That’s not the level of service or professionalism we expect for our customers, before or after a sale. Missing closing documents and poor communication are unacceptable, and being treated rudely when coming in for your plates should never happen. We’d appreciate the chance to make this right. Please reach out to us directly so we can look into your paperwork and address the way your visit was handled. Severo Perez General Manager severo.perez@cclarkauto.net
There service department is horrible. It has been over a month that I have been waiting for a 2 dollar piece of plastic that was ordered under warranty and I have not head anything. When I reach out I'm told my service advisor will get in touch with me shortly. Doesn't happen. I end calling back after a few days to get told the same thing. I am done with Charlie Clark I will be going to casa nissan from now on.
Business response:
We are sorry to hear about the delays you have experienced. We would like the opportunity to review what is happening with your warranty part and provide an update. Please reach out to me directly so we can look into this for you. Severo Perez General Manager severo.perez@cclarkauto.net
Nothing Took my car for service and a Axel recall and a couple off issues BAD SERVICE first they told me my issues had guarantee and now they’re telling me not why they do that Deceiving people what a personnel they have they kept my car since Friday morning 8am and I need it for my job I already lost days on my job Saturday Monday Tuesday now the person that call me he told me to pick up my car today tue 19 2015 but he didn’t told me what time now I’m texting him and calling his fk number and no answe call the dealer and th... read more
Business response:
We are concerned about your experience and the frustration you have described. This is not the level of service we want for our guests. Please reach out directly to our service manager so we can review what happened with your vehicle and work toward resolving this as quickly as possible. Severo Perez General Manager severo.perez@cclarkauto.net
I felt very unwanted and not good enough. Like my service was not wanted or welcomed. My Representative made me feel like I couldn't afford anything and she couldn't help is. We were a waste of her time. This is why I dont waste my time with car dealerships. Oh well probably wasting my time even complaining.
Business response:
We are sorry to hear about your experience and how it made you feel. That is not the kind of service anyone should receive. We would like to understand more about what happened, please feel free to reach out to us directly. Your feedback is important. Severo Perez General Manager severo.perez@cclarkauto.net
The worst service I have ever received not my first time buying from you all which is why I went back and referred so many people but this time I got played and screwed over ugly worst experience ever never going back and no longer referring anyone they are committing fraud with people and taking advantage of them never again.
Business response:
We are sorry to hear about your recent experience, especially as a returning customer who has supported and referred others to us in the past. This is not the kind of experience we want our customers to have. We take allegations like this seriously and would appreciate the opportunity to learn more about what happened. Please do not hesitate to reach out to us directly. Severo Perez General Manager severo.perez@cclarkauto.net