Charter Senior Living of Madison

Anonymous 

on AplaceForMom

a year ago

The cleanliness is exemplary but whatever deficiency you find is compensated by the staff. I have minor issues with the way the staff is scheduled, but they have little control over that. The staff however is professional, available, always upbeat (happy, accommodating as possible . They all work very hard to make this place as comfortable as possible. This is the first facility of this type I have ever experienced, so I have no comparison, but I was in the service industry for decades. The staff makes up for any shortcoming... read more

Anonymous 

on AplaceForMom

a year ago

The staff at Charter Senior Living of Madison are kind, caring and courteous. The facility is a country-like setting. They have an attentive meal service. The management is approachable. Welcoming reception. They have great activities. The facility is lovely and quiet. They have respect for individuality. I would (and have) recommend this place. 

Thomas 

on AplaceForMom

a year ago

[name removed] is our activities director and she is outstanding. This young lady takes an interest in each and every resident of Charter and is always there with a smile on her face. 

Anonymous 

on AplaceForMom

a year ago

The staff is friendly and helpful. My loved one likes the meals and activities. The housekeeping good. The move in process was good. We do have some problems with phone connection. I would recommend this facility to others. 

Thomas 

on AplaceForMom

2 years ago

I would say that my experience had been very good. Cedarhurst is the place I visited that was the best. I would recommend to others. 

KK 

on AplaceForMom

2 years ago

A Place For Mom was helpful in identifying nearby facilities, which helped us start the process. It gave us direction and confidence in starting the unfamiliar daunting task of finding a place Mom could live safely and happily. We have been so pleased with Cedarhurst from the beginning. The tone and manner of their representatives during phone calls was especially appealing because it was relaxed, polite, respectful, knowledgeable, and thus reassuring. Kindness and a slow, gentle voice can really make a difference and instil... read more

anonymous 

on AplaceForMom

2 years ago

This turned out to be perfect place for Mom. A little more nature and countryside instead of city environment. She loves the apartment. She loves the trees, birds, and wildlife she sees out her window. They need to work on the food service a little bit. 

anonymous 

on AplaceForMom

2 years ago

Beware of what they promise vs. what they deliver. Whether in regards to housekeeping, commitment to level of care, pet policies, computer center, dining, etc. There is so much that was not as promised. On New Years' day they shut down the dining room and gave us sack lunches consisting of a sandwich and a bag of potato chips. They hired a new head of dining, and things have improved a little bit. But for months they would post a menu, yet you had no idea what you'd actually be getting. They would post roast beef for dinner,... read more

anonymous 

on AplaceForMom

3 years ago

Cedarhurst was very nice and was our first choice but we were told they would not take government funding and we didn't want to have to move if funds ran out in the future. The places may all have similar issues. Things we have experienced can be hidden in a 1 hour visit. Hard to say if somewhere else is better without actually having to stay there. We ultimately made the decision based on location to our home for convenience and we were under a time crunch. That was probably not the best plan. Had a chance to observe good i... read more