Charter Senior Living of Madison

Thomas 

on AplaceForMom

a year ago

[name removed] is our activities director and she is outstanding. This young lady takes an interest in each and every resident of Charter and is always there with a smile on her face. 

Anonymous 

on AplaceForMom

a year ago

The staff is friendly and helpful. My loved one likes the meals and activities. The housekeeping good. The move in process was good. We do have some problems with phone connection. I would recommend this facility to others. 

Thomas 

on AplaceForMom

2 years ago

I would say that my experience had been very good. Cedarhurst is the place I visited that was the best. I would recommend to others. 

KK 

on AplaceForMom

2 years ago

A Place For Mom was helpful in identifying nearby facilities, which helped us start the process. It gave us direction and confidence in starting the unfamiliar daunting task of finding a place Mom could live safely and happily. We have been so pleased with Cedarhurst from the beginning. The tone and manner of their representatives during phone calls was especially appealing because it was relaxed, polite, respectful, knowledgeable, and thus reassuring. Kindness and a slow, gentle voice can really make a difference and instil... read more

anonymous 

on AplaceForMom

2 years ago

This turned out to be perfect place for Mom. A little more nature and countryside instead of city environment. She loves the apartment. She loves the trees, birds, and wildlife she sees out her window. They need to work on the food service a little bit. 

anonymous 

on AplaceForMom

2 years ago

Beware of what they promise vs. what they deliver. Whether in regards to housekeeping, commitment to level of care, pet policies, computer center, dining, etc. There is so much that was not as promised. On New Years' day they shut down the dining room and gave us sack lunches consisting of a sandwich and a bag of potato chips. They hired a new head of dining, and things have improved a little bit. But for months they would post a menu, yet you had no idea what you'd actually be getting. They would post roast beef for dinner,... read more

anonymous 

on AplaceForMom

2 years ago

Cedarhurst was very nice and was our first choice but we were told they would not take government funding and we didn't want to have to move if funds ran out in the future. The places may all have similar issues. Things we have experienced can be hidden in a 1 hour visit. Hard to say if somewhere else is better without actually having to stay there. We ultimately made the decision based on location to our home for convenience and we were under a time crunch. That was probably not the best plan. Had a chance to observe good i... read more

Barb 

on AplaceForMom

2 years ago

The place is kept clean for the most part, but my loved ones room could have been cleaner. The staff were usually friendly and helpful.The care staff, did the best they could with my loved one despite being understaffed. (A common issue these days). I understand they were working on hiring another nurse, which will help. The food was hit or miss. My loved one disliked the food immediately after our first meal corned beef, which was a hard, rectangular patty no juicy layers of beef. She was then put off by the small portions ... read more

anonymous 

on AplaceForMom

2 years ago

I thought Cedarhurst of Madison was very very nice. There was a receptionist right when you walk in (not all places have that). The person who gave us the tour was well known and friendly with all of the residents. And she gave me a lot of hints and tips, even though my mother couldn’t go there due to her condition.