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Charter Senior Living of Madison
- Assisted Living Facilities
- Madison, WI
About this business
Location details
5601 Burke Rd, Madison, WI, 53718, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beware of what they promise vs. what they deliver. Whether in regards to housekeeping, commitment to level of care, pet policies, computer center, dining, etc. There is so much that was not as promised. On New Years' day they shut down the dining room and gave us sack lunches consisting of a sandwich and a bag of potato chips. They hired a new head of dining, and things have improved a little bit. But for months they would post a menu, yet you had no idea what you'd actually be getting. They would post roast beef for dinner,... read more
Cedarhurst was very nice and was our first choice but we were told they would not take government funding and we didn't want to have to move if funds ran out in the future. The places may all have similar issues. Things we have experienced can be hidden in a 1 hour visit. Hard to say if somewhere else is better without actually having to stay there. We ultimately made the decision based on location to our home for convenience and we were under a time crunch. That was probably not the best plan. Had a chance to observe good i... read more
The place is kept clean for the most part, but my loved ones room could have been cleaner. The staff were usually friendly and helpful.The care staff, did the best they could with my loved one despite being understaffed. (A common issue these days). I understand they were working on hiring another nurse, which will help. The food was hit or miss. My loved one disliked the food immediately after our first meal corned beef, which was a hard, rectangular patty no juicy layers of beef. She was then put off by the small portions ... read more
I thought Cedarhurst of Madison was very very nice. There was a receptionist right when you walk in (not all places have that). The person who gave us the tour was well known and friendly with all of the residents. And she gave me a lot of hints and tips, even though my mother couldn’t go there due to her condition.
Business response:
Hi there! Thank you so much for this incredible review. This is exactly the kind of experience we strive for. We wish you the best of luck, and please feel free to come see us if you need anything!
I toured this community and it was nice, clean, and everyone was friendly. It was fairly economical, compared to others in the area. They only had a Studio available and the bedroom area in the studio just seemed too small.
Business response:
Hi there! Thank you so much for this review. We chatted with our team and it looks like we now have availability in all three styles of apartments, so we would love to talk with you again. Feel free to give us a call or stop in!
My husband was there last November/December. The nurse was very uncooperative (even nasty) about my being there for his Hospice care. She said he didn't want me there and that I was coercing him. That was not true. As a result , I wasn't there when he passed! That was horrendous for me. I haven't reported this yet, since I've been in a very deep depression since this happened. He passed on [date removed].
Frequently asked questions about Charter Senior Living of Madison
How is Charter Senior Living of Madison rated?
Charter Senior Living of Madison has a 4.3 star rating with 47 reviews.
When is Charter Senior Living of Madison open?
Charter Senior Living of Madison is open now. It will close tomorrow at 12:00 a.m.