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Children's Health PM Pediatric Urgent Care McKinney
- Urgent Care
- McKinney, TX
About this business
Location details
8880 State Hwy 121, Ste 118, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
Dr Hanner is not cooperative.Showing her anger on me when I enquirer my kids sickness. Will visit the facility with other doctor.
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
The front desk lady was very rude last night to me I feel like she could of been more friendlier in explaining things about my out of state insurance but she wasn’t she was very rude and I told her I care about my son being taken care of I can pay it so I feel she could of been more friendlier it’s the girl that had dark lipstick brown hair she was RUDE never coming back!!!!!
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
The whole process seemed rushed. There weren’t any other patients. I’ve been to this location since I’ve moved in the area, there are some nurses & doctors that care. And then there are others who don’t. Last nights staff did not. What a complete waste of time.
Business response:
Thank you for providing your feedback and letting us know about this issue, Jazmine. We set a high standard to provide the experience to all families and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our team at info@pmpediatrics.com and we would appreciate the opportunity to make things right.
The front desk lady is rude. The other employees are very nice and friendly.
Do NOT take your child here. Chief complaint: persistent vomiting How the Dr examined my child: by asking him to jump (among a battery of other routine tests that didn’t even include temp or BP) First of all, the bathroom is behind a locked door and while my 16yo was vomiting every 20 minutes, he had to ask permission every time to get to the bathroom. They didn’t even offer him an emesis bag. My son has a history of not being able to stop vomiting on his own when he gets a stomach virus. His pediatrician prescribes anti nau... read more
Business response:
Hello Daron, Your feedback is important to us. We are sorry to hear that you were disappointed with the service during your visit. At PM Pediatric Care, we believe in kindness and respect for all of our patients and families. We would appreciate an opportunity to speak with you further about your concerns. To help us better understand the details of your experience, please send us a private message to info@pmpediatrics.com, and a member of our team will reach out directly. We wish you and your family well.
Called hours ahead to make an appointment at their earliest opening. Arrived on time and waited over an hour. They brushed it off as “probably viral like covid,” and we had to ask for testing. At this point, they announced that test results would take 24 to 36 hours. The medical professional was rushed and seemed uncomfortable working with a kid. We left with a crying child and no answers. We will not be back and strongly encourage others to avoid as well.
Business response:
Hello Andrew, Your feedback is important to us. We are concerned to hear about the discomfort you experienced in our office. Excellent service and top-notch care for all our patients are a priority at PM Pediatric Care. Our management team would welcome an opportunity to speak with you to learn more about your experience. Please feel free to message us with the details of your visit to info@pmpediatrics.com, and a member of our patient experience team will contact you. Thank you for your feedback.
First time I came here, service was great. The doctor came and saw my little one and we were out in 30 mins max. Dr also listened to our concerns and didn’t seem to be in a rush. This time though. We had a totally different experience. Doctor or I think more like a nurse, took forever to come even when there was no one. She came and didn’t even check our baby well. She also seemed like she was in a rush to leave. Which I don’t know why since there was literally no one at this clinic. I had to literally body block her so she ... read more
Worst experience ever. Staff and doctors are not interested to work in this location. They just make us wait for long time in lobby and then move us to a room and make us wait there. Solv app is showing how many walk-in and how many prebooked and came. It was not crowded or busy as per their app too. But we were made to wait for longer hours and eventually we came out of the room without seeing doctor because doctor was not coming. I could see doctor was sitting in front of computer for more than half an hour . Very unpr... read more
Business response:
We apologize for the negative experience you had at our pediatric urgent care. We strive to provide efficient and timely care to all our patients, and we are sorry that we fell short in your case. We value your feedback, and are eager to delve deeper into your experience. To address your specific concerns, we kindly invite you to reach out to us directly. Please send a message with the details of your experience and your contact information to info@pmpediatrics.com. Rest assured; a dedicated member of our Patient Experience... read more
Frequently asked questions about Children's Health PM Pediatric Urgent Care McKinney
How is Children's Health PM Pediatric Urgent Care McKinney rated?
Children's Health PM Pediatric Urgent Care McKinney has a 4.1 star rating with 895 reviews.
When is Children's Health PM Pediatric Urgent Care McKinney open?
Children's Health PM Pediatric Urgent Care McKinney is closed now. It will open at 10:00 a.m.