This profile has been claimed by the business owner or representative.
Children's Health PM Pediatric Urgent Care McKinney
- Urgent Care
- McKinney, TX
About this business
Location details
8880 State Hwy 121, Ste 118, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
Unfortunately I’ve visited twice - ear infection & stitches. Both times I was seen right away. In & out in under a hour!
Business response:
Hello Abony, Thank you for sharing your feedback. We are happy to hear that you had a positive experience with us! We strive to provide short wait times and excellent service for all PM Pediatric Care patients. We appreciate your feedback and we hope that your child is feeling better.
We came in after our child had been running fever, severe nasal/sinus congestion, unable eat/drink due to nausea, and had a sore throat so bad that I told the nurse he was not able to sleep the past few nights. The physician came in for less than 2 minutes, checked his throat said he would return after checking the strep test. He stuck his head in, said it’s negative and y’all are ok to go. He did not address the pain or extreme nausea. Just super disappointed that we paid an urgent care fee for an assessment and care I coul... read more
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
Dr tested first and asked to go for stitches or glue and we mentioned glue but she don't forced to go for stitches and gave 5 min of time. We decided to go for glue only and then she come back and said it's already started recovering back so she can't able to do glue and asked us to leave. How that will be started recovery in less than 5 min after she tested and asked us to decide either one stitches or glue?
Business response:
Hi, we’re so sorry your visit wasn’t what you expected. Our team is dedicated to providing compassionate, high-quality care to every family, and we’re committed to using your feedback to make improvements.
Educate PA to get a second opinion from a colleague when they are not certain what is causing the symptom instead of automatically prescribing antibiotics
Business response:
Thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for at PM Pediatric Urgent Care. Caring for your family is our priority, and your input helps us improve. We hope to provide you with an exceptional experience during your next visit.
Disappointing and stressful experience at this facility last week. The doctor and the nurse came in to the room and announced they were "tag teaming" together. While the doctor was loud and direct with my son asking questions, the nurse proceeded to ask me a series of questions at the same time all in the same small patient room. It was uncomfortable. The doctor did not run any tests; she couldn't wait one second longer. There was literally no one in the waiting area. We were the only patients at that time. Its hard to under... read more
Business response:
Hi, we’re so sorry your visit didn’t meet expectations. We’re committed to creating a welcoming and supportive experience for every child and family, and we’ll use your feedback to guide improvements.
Dr Hanner is not cooperative.Showing her anger on me when I enquirer my kids sickness. Will visit the facility with other doctor.
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
The front desk lady was very rude last night to me I feel like she could of been more friendlier in explaining things about my out of state insurance but she wasn’t she was very rude and I told her I care about my son being taken care of I can pay it so I feel she could of been more friendlier it’s the girl that had dark lipstick brown hair she was RUDE never coming back!!!!!
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
The whole process seemed rushed. There weren’t any other patients. I’ve been to this location since I’ve moved in the area, there are some nurses & doctors that care. And then there are others who don’t. Last nights staff did not. What a complete waste of time.
Business response:
Thank you for providing your feedback and letting us know about this issue, Jazmine. We set a high standard to provide the experience to all families and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our team at info@pmpediatrics.com and we would appreciate the opportunity to make things right.
The front desk lady is rude. The other employees are very nice and friendly.
Frequently asked questions about Children's Health PM Pediatric Urgent Care McKinney
How is Children's Health PM Pediatric Urgent Care McKinney rated?
Children's Health PM Pediatric Urgent Care McKinney has a 4.1 star rating with 923 reviews.
When is Children's Health PM Pediatric Urgent Care McKinney open?
Children's Health PM Pediatric Urgent Care McKinney is open now. It will close at 10:00 p.m.