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Choice NTUA Wireless
- Internet Service Providers
- Shiprock, New Mexico
About this business
Location details
U.S. Hwy 64, Shiprock, New Mexico, 87420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I rate your customer service very low for various reasons: 1. I dont.l like automated non-human responses. 2. You are cut-off abruptly once you click on a number. 3. Your customer service reps are not nice, need proper protocols for service and obviously not trained. They NEVER return your calls. 4. I've had problems with my internet modem/router. I never got a visit for repairs on time. The problems are still present. 5. Navajo Preference my butt - open up for better and reliable off reservation service providers. NTUA... read more
Can I get a call back. ? My internet is not working. Customer service and office phone keep giving me a busy tone. Please. Have a angry teen.. lol… Â
Business response:
Thank you for reaching out, Raquel. I am sharing this with management in the area. In the meantime, if you could please provide us a call back number using the form on this webpage so we can reach you, it will expedite our efforts. Thanks for being a Choice customer, help is on the way! https://www.choice-wireless.com/support.htmlÂ
Customer service is good. Internet on the reservation is lacking behind the rest of the world. I help shima pay for her wifi. Compared to the city, the internet is so terrible. Even when we pay more. It really affects Zoom courses online. I have never been so annoyed by the internet than that on the reservation.Â
Business response:
Thank you for this feedback, Fidel. We are constantly working to improve and upgrade our network. We are passing this to a manager in your area to see if they can assist you in getting a better connection. Please use the form on this web page to provide your contact information so they can reach out to you. https://www.choice-wireless.com/support.htmlÂ
Appt. Was at 10:30 but their full of s#*×t its 11:43 with nobody showing up to install internet service.Â
Business response:
Lamar, we are very sorry to hear that your installation appointment did not go as planned. We are passing this to a manager in the area. Please use the web form on this page to give us your contact information and we will reach out to you. https://www.choice-wireless.com/support.htmlÂ
I applied for broadband 3 weeks ago an have been getting nothing but the run around. I've tried many times to get in touch with someone, an finally got a call back from a supervisor. He was helping me figure out why my application was stalled. I was supposed to get a call back from him Friday or Monday. But haven't gotten a call back. The people I did speak with couldn't find my application. The customer service here is severely subpar.Â
Business response:
We are very sorry about your experience. Please use the web form at this link to provide contact information and a manager will call you as soon as they can: https://www.choice-wireless.com/support.htmlÂ
No more free for life phoneÂ
Business response:
Sadie, we do currently offer a Tribal Lifeline Benefit for those who qualify. You can find details for this program at this link: https://www.choice-wireless.com/tribal-lifeline.htmlÂ
Frequently asked questions about Choice NTUA Wireless
How is Choice NTUA Wireless rated?
Choice NTUA Wireless has a 4.4 star rating with 324 reviews.Â
When is Choice NTUA Wireless open?
Choice NTUA Wireless is closed now. It will open at 8:00 a.m.Â