Christine Wilson

Samaneh R. 

Verified by The Mortgage Firm, Inc.

3 years ago

Communication and transparency! Never working with RTR Title company though. That’s the worst experience I’ve ever had. 

Danielle Boase B. 

Verified by The Mortgage Firm, Inc.

4 years ago

There were many times in the process where we were given the all clear, but then asked for more documentation. We were always hurried and put in a rush to show difficult to obtain documents and threatened with moving or closing. 

James A. 

Verified by The Mortgage Firm, Inc.

4 years ago

Crystal and Greg did a very good job handling my loan. I would have rated them a 5 had it not been for my two encounters with Christine. She jumped in both times and frankly it wasn’t a good experience. She should let her team handle issues. She will say I was rude or didn’t handle myself professionally received the consequences and frustration of passing the buck to others and stating the real estate agent and I were to blame for any issues. All in all the loan got funded and closed. That’s truly all anyone cares about. 

Mark T. M. 

Verified by The Mortgage Firm, Inc.

4 years ago

I felt that my Team Contact--Crystal--was either new to the job or perhaps a bit overwhelmed at times. Also, her tone was a bit threatening at times--"If you don't do this we won't be able to...." Also, I was asked several times for documents I had already uploaded thru the portal. Made me feel like she was perhaps not on top of things. 

Bryan R H. 

Verified by The Mortgage Firm, Inc.

5 years ago

There were a few speed bumps along the way. The process in general is very exhausting. 

Samuel Todd C. 

Verified by The Mortgage Firm, Inc.

5 years ago

The communication between this team and myself, my wife and our agent was for lack of a better term…terrible. We felt our information was mishandled which almost cost us the house we fought so hard for - this was due to internal errors at Team Wilson. We dealt with up to five different members at times that would ask for information that was already submitted to another member. When tasked with explaining our grievances and concerns to Christine Wilson - there was barely an apology. Unfortunate. 

Albert G C. 

Verified by The Mortgage Firm, Inc.

5 years ago

Very unorganized, information was scattered, paperwork was sloppy 

Thomas J L. 

Verified by The Mortgage Firm, Inc.

5 years ago

We were getting requests for information as we were driving to the closing. There seemed to be a lot of confusion about who was doing what and when. Everything worked out successfully in the end but it was more stressful than it should have been. 

Pawel P P. 

Verified by The Mortgage Firm, Inc.

5 years ago

I was very disappointed with the enitire closing process. It was rescheduled twice even thought I flew to FL to be physically present at the closing. Pam Knox and Stan Yount were great and really took care in explaining their parts of the process. and followed through on all of their tasks. However, all others were minimally involved and not very communicative at all. Informing me the day of my flight that my closing was being postponed was not acceptable.