Christine Wilson

Carl S B. 

Verified by The Mortgage Firm, Inc.

5 years ago

Things went pretty good until we came to closing, Final figures were not available until after the close of business the day before the noon closing. This left us scrambling the morning of the closing to wire transfer money to the closing agents, that made for a stressful day. 

Eric Coronado I. 

Verified by The Mortgage Firm, Inc.

5 years ago

Too many people that I am communicating with. There is Christine, Pam, Nadia Shannon and someone else. Also, not all messages are not being communicated among all and the same questions are being asked by everyone. Basically, communication is the problem. 

Erin Jean L. 

Verified by The Mortgage Firm, Inc.

6 years ago

Communication 

Matthew C Del V. 

Verified by The Mortgage Firm, Inc.

6 years ago

During the loan approval process, we received forms that required same day completion with reprecussions of the closing date being pushed back and delay of loan approval. There needs to be more notice given for these things. Also, nobody gave us details on the type of home insurance needed for our home (condo or home) and the contacts given for the HOA and Insurance Company either do not return messages or they return messages many days later. 

Bradford W W. 

Verified by The Mortgage Firm, Inc.

6 years ago

on closing day we weren't notified of a problem and it cost me an additional $500.00 for our mover to wait, if were would have been told that there was a problem we could have rescheduled the delivery for the next day 

David A N. 

Verified by The Mortgage Firm, Inc.

7 years ago

Got my closing estimate 30 minutes before closing time I told your office numbers were not right with sellers $10,000 towards closing and it was at the last minutes that numbers were right. The insurance company that your office works with had troubles getting me the policy because the one lady was in a meeting for two days and nobody could do paper work. I am getting others quotes to get another insurance company. Lots of stress in final days. 

Patricia M. P. 

Verified by The Mortgage Firm, Inc.

7 years ago

Too many people involved in the process which I understand was not always the case. Trying to use the portal was not very pleasant.it did change toward the end when I had Michelle overseeing.