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Clairmont at Brier Creek Apartments
- Real Estate
- Raleigh, NC
About this business
Location details
7651 Brier Creek Pkwy, Raleigh, NC, 27617, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My recent maintenance request was not completed. Now not only is rent going higher and higher, the property wants you to purchase your own light bulbs for the light fixtures. I can’t even take off the fixture let alone know what bulb it uses. This place…no recommendation from me to anyone.
Business response:
Hi Dianne, thank you for letting us know. We've shared your comments with the management team so someone can look into this further.
One of the worst apartments I’ve ever lived in. Neighbors above are rude playing their television very loudly & especially at night when you’re trying to sleep. My hot water went out one weekend & when I called the maintenance hotline, I was told it was not an emergency & had to wait until Monday, before it could be fixed. They do not try to work with you in any kind of way. Also, rent keeps going up for no reason there are no real amenities except the pool, & the Amazon hub. The apartments are not worth $1500. I’ve been her... read more
Business response:
Hi Carol, we want each of our residents to have a positive experience here and are disappointed to see your review. All of our residents are subject to the same terms and conditions, per your lease agreement, including our emergency maintenance services. Our team aims to complete maintenance requests within 48 hours and we'd like to apologize for the inconvenience. We have shared your feedback with the management team. If you have any questions please reach out to the leasing office.
I been living here 3 years and the office and Maintanence staff customer service has changed for the bad every time I call and ask about getting work done in my apt or get the building clean because it’s nasty I get the run around I pay my rent and would like good customer service and I’m not getting that seems like the office is mad when I call frustrated about something that needs to be done I don’t want to feel like I’m bothering anyone but that’s how I feel as a resident I should not feel like that all I ask for the offi... read more
Business response:
Hi Marquita, we're sorry to see your review. We want everyone to have a great experience here and we work hard to provide excellent customer service for our residents and guests. We appreciate the efforts of our maintenance team to keep the community looking clean and beautiful, and they handle all requests in the order in which they are received. Emergency requests do have to come first, and after that they work as quickly as possible to assist each resident within 48 hours. We received your request yesterday and you are ... read more
Ms. Pam is the worst. Rude and rarely helpful once you move in. Good luck getting any deposit back.. even if you're a truck driver and only home one weekend per month and the only person residing there. During a pandemic they are definitely looking for ways to keep deposits.
Business response:
Hi Taylor, We are surprised to see your review as we were unable to locate you in our system and don’t have any residents by your name. We work hard to provide the best customer service and would like to speak with you about your experience. Please reach out to the leasing office so we can get some additional information.
I could not write the review that I wanted to because it has to be 50 words or less. I am giving it 1 star because they don't have a rating of 0 available. We expected more out of a place in BRIER CREEK. When we moved in the air conditioner did not work. They new that it did not work and they still moved us in. Even when we left the air had not been fixed in 2 years and we often had to call for them to put freon in. We had a mice problem and we lived on the 3rd floor. We also had an ant problem. I stayed because I vowed tha... read more
Business response:
We are sorry to hear your new home did not meet your expectations. We appreciate you choosing Clairmont at Brier Creek and want every resident to have a clean, high quality home in our community. Since your review is anonymous we are not able to contact you directly and we are not sure who you are. Your comments have been shared with the management team, but please reach out to the leasing office so we can look into this with you.
They are not safe please check out Google reviews. The management doesn’t care if a homeless person breaks into you home. They are not safe an only want your money. They don’t fix anything, look at the gym equipment pics in Google reviews. The apartments are NOT SAFE.
Thank you for finally fixing the condenser on the HVAC. The first work order was submitted mid February. The problem came back at the end of February, I submitted a work order and the system was rigged to work a little longer. The problem came back again mid March, the system was rigged to work a little longer. The problem came back at the beginning of April, again rigged to work but not fixed. Finally at the end of April the condenser was replaced by a kindly member of the team. I had to spend a considerable amount of... read more
Business response:
Hi Terrence - we appreciate your feedback and are sorry to hear your maintenance request wasn't completed to your satisfaction right away. We always aim to complete requests within 48 hours and apologize if that was not the case for you. Your comments have been shared with the management team for review.
I gave them a five star now because under new management, things have turned around and I can see positive changes. I have lived here for a year and a half. Initially, I hated it. Maintenance came into your apartment without notice to read the meter. I had just gotten out of the shower and heard a noise. I thought it was my son but it turned out to be the maintenance man. I can say though is there is an issue with parking. There are no assigned parking so when you go to the grocery store and need to unload heavy bags,... read more
Business response:
Hi Camilla, thank you for taking the time to leave us a review. Property personnel will only enter apartments in an emergency or if you’ve put in a work order. We have guidelines in place for your privacy, including knocking several times and loudly announcing entry if no one answers the door. Your privacy and satisfaction are important to us. We're sorry to hear you are having trouble with parking. It can be a challenge as everyone wants to park as close to the door as possible and there isn't always a space directly in fro... read more
There needs to be at least 2 more pool and grill areas to accommodate all of these people who live here and their guest. And more parking.
Business response:
Hi Stephanie - thank you for taking the time to leave us your feedback. We're sorry to hear you are having trouble with parking. We try to accommodate our residents the best we can, but it can be a challenge as everyone wants to park as close to the door as possible.
Frequently asked questions about Clairmont at Brier Creek Apartments
How is Clairmont at Brier Creek Apartments rated?
Clairmont at Brier Creek Apartments has a 3.9 star rating with 526 reviews.
When is Clairmont at Brier Creek Apartments open?
Clairmont at Brier Creek Apartments is closed now. It will open tomorrow at 9:00 a.m.