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Clairmont at Brier Creek Apartments
- Real Estate
- Raleigh, NC
About this business
Location details
7651 Brier Creek Pkwy, Raleigh, NC, 27617, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
pool only open 4-8 on weekdays despite no lifeguard. what’s a “luxury” worth if I can’t use it.
Business response:
Hi Camille - summer hours start June 11 and the pool will be open daily after that. We hope to see you there and that you enjoy this season at the pool!
Have been raising concerns to fix the AC for last 20 days but there is no permanent resolution to it.
Business response:
Hi Priyanka - we are so sorry for the trouble you've had with the AC. We know this is inconvenient and your experience is not up to our usual standards. We spoke today and it sounds like you are feeling cool air now. If not, or if any new issues arise, please let us know ASAP. We appreciate you choosing Clairmont at Brier Creek as your home and will work hard to provide the best experience for you moving forward.
I had a problem with ants in my pantry and the Terminix man came by and sprayed taking care of the ants. I, of course, made sure I cleared it out to make things easier on him. He also made sure he sprayed by the doors to prevent any more from coming in. What a guy!
As always nothing but the best for the best. Frank is wonderful whenever he has to come and take care of anything to be worked on. He came and did caulking, always making sure of cleaning up. He can come over anytime.
I just wanted to say that Mr. Roan in Housekeeping is very thorough and professional. A really good employee to have on your team.
Jessica, as a tenant who has lived in the community going on 7 years now, I want to express my gratitude for your help and support today. I find you to be very business oriented, friendly, courteous, and professional. Thank you, you made my day.
My recent maintenance request was not completed. Now not only is rent going higher and higher, the property wants you to purchase your own light bulbs for the light fixtures. I can’t even take off the fixture let alone know what bulb it uses. This place…no recommendation from me to anyone.
Business response:
Hi Dianne, thank you for letting us know. We've shared your comments with the management team so someone can look into this further.
One of the worst apartments I’ve ever lived in. Neighbors above are rude playing their television very loudly & especially at night when you’re trying to sleep. My hot water went out one weekend & when I called the maintenance hotline, I was told it was not an emergency & had to wait until Monday, before it could be fixed. They do not try to work with you in any kind of way. Also, rent keeps going up for no reason there are no real amenities except the pool, & the Amazon hub. The apartments are not worth $1500. I’ve been her... read more
Business response:
Hi Carol, we want each of our residents to have a positive experience here and are disappointed to see your review. All of our residents are subject to the same terms and conditions, per your lease agreement, including our emergency maintenance services. Our team aims to complete maintenance requests within 48 hours and we'd like to apologize for the inconvenience. We have shared your feedback with the management team. If you have any questions please reach out to the leasing office.
I been living here 3 years and the office and Maintanence staff customer service has changed for the bad every time I call and ask about getting work done in my apt or get the building clean because it’s nasty I get the run around I pay my rent and would like good customer service and I’m not getting that seems like the office is mad when I call frustrated about something that needs to be done I don’t want to feel like I’m bothering anyone but that’s how I feel as a resident I should not feel like that all I ask for the offi... read more
Business response:
Hi Marquita, we're sorry to see your review. We want everyone to have a great experience here and we work hard to provide excellent customer service for our residents and guests. We appreciate the efforts of our maintenance team to keep the community looking clean and beautiful, and they handle all requests in the order in which they are received. Emergency requests do have to come first, and after that they work as quickly as possible to assist each resident within 48 hours. We received your request yesterday and you are ... read more
Frequently asked questions about Clairmont at Brier Creek Apartments
How is Clairmont at Brier Creek Apartments rated?
Clairmont at Brier Creek Apartments has a 4 star rating with 594 reviews.
When is Clairmont at Brier Creek Apartments open?
Clairmont at Brier Creek Apartments is open now. It will close at 5:00 p.m.