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Clairmont at Jolliff Landing Apartments
- Real Estate
- Chesapeake, VA
About this business
Location details
5000 Honeysuckle Lane, Chesapeake, VA, 23321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The neighborhood is very unsafe one of my kids found a machete in the grass while they were playing and my kid was running and he was about to step on it and one time a few older kids came and went behind a building and started shooting in the woods and my kids got scared and started crying I do not recommend this neighborhood
Business response:
Hi Jayden, we're surprised to see your review. We can't find anyone by your name in our system and haven't heard of any incidents like this. Please reach out to our leasing office if you can share any additional information.
I call asking to speak with the manager of this business but refuse to speak with me about my security deposit that was supposed to be returned to me. Up till now know one call me back, I emailed the office yet Still know one call me they keep turning me around for my security deposit refund!!!!
Business response:
Hi Ishmael, We want everyone to have a positive experience with us and are disappointed to see your review. Unfortunately there are fees associated with not providing proper 60-day notice for move-out. This is an industry standard. When you emailed 2/24 about your deposit, we let you know you'd have your move-out reconciliation within 45 days. You spoke with our customer service team last week, but if you still have questions or concerns we are always here to help and strive to provide excellent service.
It unbelievable how nice they look when you coming to rent here, but after living here for one and half year, upon living this place with nothing broken or dirty they refuse to return my security deposit. Just bad how they making up issues just not return people security deposit really bad for business!!!!
Business response:
Hi Ishmael, We want everyone to have a positive experience with us and are disappointed to see your review. Unfortunately there are fees associated with not providing proper 60-day notice for move-out. This is an industry standard. When you emailed 2/24 about your deposit, we let you know you'd have your move-out reconciliation within 45 days. You spoke with our customer service team last week, but if you still have questions or concerns we are always here to help and strive to provide excellent service.
This community is loud, trashy, and unsafe. I would avoid it like the plague. We could not move soon enough. Rules exist, but not enforced, staff are inattentive. Do not move here, anything else is better than being ripped off for a cheaply made and inattentive complex.
Business response:
Hi Delaney, we're sorry to see another review from you. We want each of our residents to have a great experience here and we're disappointed to see we did not completely meet your expectations. We always appreciate our residents' efforts to keep their apartments looking great, but unfortunately in some cases conditions are beyond normal wear and tear and updates must be made before the next resident can move in. If you have any questions, please check your move-out reconciliation letter for guidance on who to contact. Thank ... read more
I only have one star because there wasn’t an option of not giving a star. Do not bother trying to rent from this apartment complex not any of its sister complexes. I applied for an apartment roughly 3 weeks ago. During the time of my initial application up until this very moment, I received nothing but the run around. I explained to them my situation and in the beginning things seemed ok, they were very helpful. But later on things took a drastic turn for the worse. THEY NEVER ANSWER THE PHONES, you have to call multiple tim... read more
Business response:
Hi James, we are disappointed to hear you had a negative experience with us. We know moving can be stressful and always aim to provide excellent customer service for our residents and guests. We’re sorry to hear you were unhappy with this outcome. The application process can take some time and we apologize for any confusion. We have passed your comments on to the management team and will use your feedback to better serve our community.
Frequently asked questions about Clairmont at Jolliff Landing Apartments
How is Clairmont at Jolliff Landing Apartments rated?
Clairmont at Jolliff Landing Apartments has a 3.7 star rating with 159 reviews.
When is Clairmont at Jolliff Landing Apartments open?
Clairmont at Jolliff Landing Apartments is closed now. It will open at 9:00 a.m.