This profile has been claimed by the business owner or representative.
Clear Creek RV Center - Silverdale
- RV Dealers
- Silverdale, WA
About this business
Location details
11572 Clear Creek Rd NW, Silverdale, WA, 98383, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 a.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
This is hard for me to write because when we purchased our new 2020 trailer from Clear Creek in Silverdale in late October 2019, we were so incredibly happy with the sales department and fully expected to have the same experience with the Service Department, but alas it’s been just the opposite. When we brought home our trailer I immediately discovered a leak in the forward cabinet from a leaking fitting. I also noted a leak from the fresh water tank. I called and set up an appointment in November 8th to get the leaking fitt... read more
We took our RV to Clear Creek RV for a roof repair and replacement as well as partial sub floor replacement, new laminate flooring and a new toilet. Initially everything was positive. The repair would take three weeks and we would get daily pictures and emails about the repair. Also since we were providing the flooring they would tell us how much to buy. After the first week we hadn't heard anything from them so we brought what we thought would be enough flooring to them. We asked how the work was going but were unable to se... read more
Business response:
We are in process of fixing customer issues, I personally visited RV at the customers house. We picked up RV and working on resolving issues.
We took our RV to Clear Creek RV for a roof repair and replacement as well as partial sub floor replacement, new laminate flooring and a new toilet. Initially everything was positive. The repair would take three weeks and we would get daily pictures and emails about the repair. Also since we were providing the flooring they would tell us how much to buy. After the first week we hadn't heard anything from them so we brought what we thought would be enough flooring to them. We asked how the work was going but were unable to se... read more
Business response:
We are in process of fixing customer issues, I personally visited RV at the customers house. We picked up RV and working on resolving issues.
Liked the no pressure salesman. Poor communication after we decided to purchase. Took many calls and follow up to get our $500 deposit back, 2 weeks after they denied us a loan.
Business response:
Mr. *****, we would encourage you to call our office and speak with our management team to discuss any issues you experienced during your visit to our dealership. Quality, integrity, and commitment to excellence are our top priorities. We understand that not all situations our customers experience are within our control to resolve, and we understand that some of our customers cannot be pleased. We understand our sales team member had been working to find an alternate RV for you. We apologize for the misunderstanding. I can b... read more
Poor service department. Silverdale location: Tons of defects on my 2019 Jayco model. Took 4 months to have unit fixed/delivered with more problems popping up. Been asking for months for repairs they said they would be over today at 10. It's 1pm now, no show!
Business response:
We had an appointment set up and worked you in our schedule the day and time that you agreed on. We made a special visit on Wednesday the 21st @ 10 am, no one was home. When we called you were in Seattle. Unfortunately we do not have a mobile service but wanted to see what we could repair because you are about 15 minutes from our dealership. (We would be more than happy to use our transport driver to pick up the RV. Please call service and schedule)We now are scheduled out through Labor Day and you will need to bring the RV ... read more
I’ve had my 2017 297 rls fifth wheel since July 2017. The slide out has failed to operate properly since the end of February 2019. Took it in for warranty repairs in early March and didn’t get it back until April 22nd. Used it once for a short visit to Lake ****** and the same slide out failed again. Sent an email with pictures on June 7th. They couldn’t give me an appointment until July 18th and look at the problem until August 2nd. The manufacturer didn’t get the application for approval of warranty work until August 9th.P... read more
Business response:
We are working on this (we received a letter from her attorney and have forwarded it on to our attorney). My new service manager is correcting this issue. Hopefully it will be done by 08/29. Will follow up with a response.
We have had issues everytime we have used our RV. First mouse infested apparently from the factory. Moisture issues. Heater issues. Plumbing issues. Air conditioning issues. Now since having it serviced in Puyallup for plumbing issues we took it out for the first time since service and the plumbing issues are still a problem. Flooded entire underbelly of trailer AGAIN! Heater will not shut off. Had to pull the fuse. We should have insisted on a new replacement after the mouse infestation. The trailer is obviously a lemon and... read more
I have sent Clear Creek RV a complaint and am also sending one to you. I had an issue with my electric jack on the front of my trailer (2015 23MBH White Hawk Jayco). When I took it into them to find out why, they told me it was my power converter going out and I would have to replace it. So, I replaced it, but not with them. Electric Jack still did not work. Come to find out, it was in the toggle switch on the electric jack. They wanted to charge me $600 to put the power converter in. I can imagine what it would have cost to... read more
Business response:
We are in process of offering repairs and personally picked up this unit to service. Most of this is a miss understanding on our part and are correcting this. Jim F*****
Stay away from this dealer!!!!! They will completely be dishonest with you and take absolutely no responsibility for their lies and deception. I will not go into all of the horrible situations, but will touch on a very important one. I worked very hard to earn a excellent credit score and was very clear in multiple conversations, email, and even a note on my credit application to only run my score once not to tarnish it. I was reassured multiple times by Jim Hoffman and his manager (I believe his name was Evan) they would b... read more
Business response:
There was a lot of misleading information from the client. He was from out of State which disqualified the use of CUDL. His address was an RV park (which was not disclosed to us at time of processing loan) We pull 3 bureaus (because scores can be as much as 100 points different between the three agencies so we can get the customer the best possible interest rate and term) so there was only 1 pull per bureau which should not have lowered his score as a whole but if there was a drop in his score it would have been maybe a few ... read more
Frequently asked questions about Clear Creek RV Center - Silverdale
How is Clear Creek RV Center - Silverdale rated?
Clear Creek RV Center - Silverdale has a 4 star rating with 544 reviews.
When is Clear Creek RV Center - Silverdale open?
Clear Creek RV Center - Silverdale is open now. It will close at 6:00 p.m.