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CMA's Honda of Winchester
- Car Dealers
- Winchester, VA
About this business
Location details
3985 Valley Pike, Winchester, VA, 22602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Came in for an Odyssey back in Oct. The van on the website was no longer on the lot. Spoke to Jordan who stated we could get our name on a van coming in. We couldn’t make a deal at first. Went home called back stating if they get us to a certain number we would place deposit. Got a call back that same day with an agreement that they could do it. Placed deposit Oct 15. Was told van was slated to arrive latest of end of November. That I would be contacted with a date when known and to do credit check. No contact until I messag... read more
Business response:
Thank you for the response
First I called for an oil change appointment and was told they don’t make appointments. Next day I drove in and was told the wait would be over an hour but I could get an appointment, which I did. And I still had to wait over an hour with the appointment. Also the app for viewing their progress on your vehicle didn’t work.
Business response:
Thank you for your feedback, James. We are sorry to hear that your recent experience didn't go as well as we would have hoped. It is understood that you had a chance to speak to our management team and now have a better understanding of our process. Thanks for bringing your concerns to our attention.
I purchased a 2015 Honda pilot from Miller Honda in August 2019. Before my first payment was due, the sunroof quit working and was stuck open. I took it in and despite having their seal of approval, they refused to cover the cost of fixing it. That was $2200, approximately. I also purchased the armor all exterior paint protection plan. My vehicle was vandalized with obscenity spray painted on the exterior which is covered under the contract. Armorall has refused to cover this and Miller Honda has refused also. I highly sugge... read more
Business response:
Thanks for your feedback, Ted. Unfortunately, the decision on whether or not something is covered is not ours to make. We are sorry there was not more we could do.
Replaced my drivers side sliding door motor and cord and never hooked the entire panel back up after putting it back together. Outlet and subwoofer are completely disconnected.
Business response:
Thanks for your feedback, Holly. We are very sorry to hear about your recent experience. We would really like the opportunity to take a deeper look at your vehicle to see what happened. Please email us at info@drivemiller.com or call us at 540-869-5000 to get a time scheduled for you. Thanks again for bringing this to our attention.
I drove 7 hours round trip to buy a truck that was said to have no rust, get there and the rockers are rusted out both sides. The oil pressure was reading 0. And the RPM GAUGE reads 3,000 rpms at idle. Will not be back
Business response:
Thanks for your feedback, Dustin. We are sorry to hear that your recent experience didn't go as well as we would have hoped. Unfortunately, the rust was in a tough spot and the salesperson was unable to notice this at first. We would like to apologize for the miscommunication and any inconvenience that may have been caused.
RecommendedI purchased my first brand new Honda over 6 months ago and I love the excellent gas mileage it gets in town. Haven’t gotten my first oil change yet, but it’s coming right up. The only thing I’m concerned about is the warranty. I tried contacting Honda to see if the warranty covers paint protection and know one will get back with me. I hear where a lot of Honda’s are experiencing paint problems. Fingers crossed mine doesn’t experience any!!
Business response:
Thanks for your feedback, Susan. I am sorry to hear that you were having a hard time getting the answers you needed. If you still need assistance, please let us know and we will have someone reach out to you. Enjoy your new Honda!
Have only bought Honds my whole life and recently bought a brand new 2019 Honda Ridgeline. Honda has lost my loyalty to them because my new truck has a warranty issue but honda does not know how to fix it and now this is going on 6 months and still no resolution. Called and now they they say it was my falt for buying a brand new Honda Ridgeline and that it could take up to two years to fix this issue. Honda has done me worng and has treated me like crap.
Beware! Miller Honda negotiated with my husband and me several days for the new 2019 Honda Fit and actually ended up matching our best offer with no issue. With the current situation the Fit inventory is in, we were surprised they could match the price, but were really excited. We had done our homework, test drove and contacted dealers in 4 states at this point, so to find a place with such a low price was great. We put money on the fit to hold it and told them we’d drive the 3 hours that weekend to finish the purchase. That... read more
2 hours for an inspection on a 1 year old car??? Come on!! This is not the first time we have had this issue either but I can promise you it will be the last!!
Frequently asked questions about CMA's Honda of Winchester
How is CMA's Honda of Winchester rated?
CMA's Honda of Winchester has a 4.8 star rating with 3,486 reviews.
When is CMA's Honda of Winchester open?
CMA's Honda of Winchester is closed now. It will open tomorrow at 8:00 a.m.