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Hi and thank you for stopping by - I LOVE to serve! As your mortgage professional with 19+ years experience in the area of purchase, refinancing & cash-out refinancing my team and I are fully equipped, ready & willing to serve ALL your residential home loan needs. My team and I at Waterstone Mortgage are the premier mortgage lender working with real estate agents, family law attorneys, and financial advisers helping their clients meet their real estate finance needs. Serving homebuyers and homeowners, we are known for excel... read more
8849 Davis Boulevard, Suite 300, Keller, TX, 76248, United States
Get directionsWeekday | Schedule | Status |
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Mon | 9:00 a.m. to 6:00 p.m. | |
Tue | 9:00 a.m. to 6:00 p.m. | |
Wed | 9:00 a.m. to 6:00 p.m. | |
Thu | 9:00 a.m. to 6:00 p.m. | |
Fri | 9:00 a.m. to 6:00 p.m. | |
Sat | Closed | |
Sun | Closed |
Outstanding professional service. Cole's team did a fantastic job getting us over the goal line. His staff was courteous and efficient. They were exceptional in communicating progress/challenges timely so that there were no surprises. They were creative in laying out options and opportunities. When I had questions...they responded quickly to inform and advise. I really appreciate know-how and dedication in professional services and Cole was a cut above. I highly recommend his team to others! It's been a pleasure working with... read more
Business response:
Thank you Don, for taking the time to write this review. Exceptional service is what we strive to provide each and everyone of our customers through out the loan process. It sounds like Cole delivered that and beyond. We hope you are enjoying your new home. Please don't be a stranger.
The first thing Cole asked me when I emailed him was:" Whom should I thank for your referral". This tells you everything about Cole. The mortgage world is super busy but he always takes time to thank, to answer all your questions, to watch the rates for you and he replies to your email even if he is in a training on a business trip in a different city. When we got our offer accepted and contract signed he sent us a personalized video congratulating us. During stressful times of selling and buying such approach helps you a lo... read more
Business response:
Lana, thank you so much for taking the time to write this review for Cole and his team. We love to hear about the personalized service that Cole provides each of his customers throughout the loan process. With a unique situation like yours, consistent communication is key when closing the loan on time and with lower closing costs. We hope you are enjoying your new home and we would love to work with you again in the future. Congratulations!
Cole and his team at Waterstone Mortgage could not have made this experience any better. Wise counsel, transparency, and partnership are the characteristics I appreciated most. I felt that Cole was in my corner from day one, and my best interests were his. Thank you Cole and Team for all of your hard work and customer obsession, you have a customer for life!
Business response:
Thank you for the review, Chris. Transparency is a key component of the loan process. We welcome you as a customer for life and look forward to working with you, on your next homebuying or refinancing endeavor. Enjoy your new home.
Cole and his team are hands down the best lenders to work with. From my very first conversation with Cole, all the way to the closing table, I was truly amazed by their level of service. I found myself writing down ideas for how I can implement some of their best practices in my own business. I received a handwritten card in the mail, consistent updates throughout the process, and a catered experience that was not matched by any other lenders I checked into. Cole and his team represent the best of the best in the industry. I... read more
When my husband and I bought our most recent home Cole helped made it possible—he’s a mortgage loan superhero. After our initial closing process ran into a snag, our realtor pointed us toward Cole who was able to swoop in and help us finish closing on time and saved us money. We are so grateful to Cole and his team. But that’s not all. Cole has stayed in touch sending cards and regular emails, always making himself available for questions. He truly goes above and beyond. Thanks Cole! #stressfreehomeloans #mylendercole
Business response:
Thank you for the review. We're glad you found your mortgage loan "super hero" with Cole. Having a loan originator who is not only available during but after the loan process as well, really is second to none. We hope to work with you again, should you have any future homebuying needs. Enjoy your new home!
Excellent experience. Transparent about everything going on when buying my home. Helped us understand and answered every question we had. Would definitely recommend!!
Business response:
Thank you for the review! Transparent and consistent communication, is a top priority for us, here at Waterstone. We're happy to hear that Cole provided you with excellent communication and service throughout the mortgage loan experience. Enjoy your new home.
Cole helped my wife and I secure our first mortgage in 2005. He was extremely helpful and understanding that we were walking into an unknown...a mortgage. Cole walked us through the steps, assisted with all documents, and ensured that we knew exactly what & where we were in the process. Looking forward to his assistance next time as well!
Business response:
Thank you for the review, Scott. Having a loan originator who takes his time, walking you through the loan process step by step, makes everything that much easier. We're glad you enjoyed working with Cole and we look forward to working with you again in the future. Congratulations on your new home!
I am pleased to write this review for Cole. Like most home buyers, I had a certain level of skepticism, but Cole quickly put me at ease. My experience was pleasant, positive, and Cole provide excellent customer service. I wouldn't hesitate to go straight to Cole for any future home financing needs. Thanks for everything Cole!!
Business response:
Thank you for the review, Nick. With this glowing review, we hope to get the chance to work with you again in the future. Providing excellent customer service is a top priority for us, here at Waterstone Mortgage, and it sounds like Cole delivered just that. Enjoy your new home.
Cole has helped us buy two homes and bit experiences have been phenomenal. He is so patient and honest, such refreshing qualities in an individual in this process. He is for the client and always goes above and beyond.
Business response:
Thank you for the review, Cassie. Finding a loan originator, like Cole, that you continue to work with, is really second to none. We hope to work with you again in the future.
Cole Holmes at Waterstone Mortgage NMLS #206857 has a 5 star rating with 165 reviews.
Cole Holmes at Waterstone Mortgage NMLS #206857 is closed now. It will open at 9:00 a.m.