This profile has been claimed by the business owner or representative.
1550 Pantops Mountain Pl, Charlottesville, VA, 22911, United States
Get directionsMy mother was a resident in the Independent Living Section. This section includes a daily check by the staff if the resident doesn't check in first. My mother was [Removed] in her bed with a broken collarbone and no one checked on her. I found her four days later and rushed her to the hospital. The staff never noticed she hadn't check in. We trusted Commonwealth Senior Living to check in her every day as promised so she could maintain her independent life. They failed to do what they promised.
We found this community easily just off Hwy 250 across from Martha Jefferson Hospital. We met the morning of Thurs Oct 29/2015. Terri Ball was very friendly, but we found the community too expensive for us. The hallways were narrow and their remodeling to include assisted living was in-flux.
I'd like to give a good rating as I do have hope for this place but because of the transition they are going through everything is quite a mess. People are not getting what they are promised. The management is not at it's best, that's for sure. I think there is a great potential but having seen first hand the moving in process for a loved one was seriously overlooked. Once they got the lease signed, it was brush off city with no follow up.
Business response:
Thank you for taking the time to share your thoughts with us. I’m sorry to hear that your experience did not live up to your expectations. Our top priority is always high-quality, compassionate care and service for our residents and their loved ones. While it is a transitional time for our community with the current construction, we look forward to being able to offer Assisted Living and Memory Care in the new spaces. As the executive director at Commonwealth Senior Living at Charlottesville, I take your feedback very seriou... read more
Commonwealth Senior Living at Charlottesville has a 4.1 star rating with 155 reviews.
Commonwealth Senior Living at Charlottesville is open now. It is open 24/7.