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Complete Care
- Healthcare
- Colorado Springs, CO
About this business
Location details
8115 Voyager Pkwy, Colorado Springs, CO, 80920, United States
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Staff is friendly and helpful. We've been here a number of times and we've always had a positive experience.
Business response:
Hello Lorri, We are so very happy to hear you have chosen us at our Colorado Springs facility for your healthcare provider a number of times and have returned yet again! Also making us smile is your opinion that our staff is friendly and helpful. We are always here to help when you need us! Thank you for the kind words.
Excellent experience, great staff
Business response:
Hi Michael, Thank you for your kinds words regarding our staff at our Colorado Springs facility. We are so happy that you had an excellent experience and hope you'll remember we are here 24 hours a day, 7 days a week to offer the same exceptional care for any additional health related matters. We hope you are feeling much better!
Very prompt and professional service.
Business response:
We're happy to hear about your prompt and professional service experience with Complete Care. Your feedback is greatly appreciated, as it helps us ensure we're meeting our patients' needs. Thank you for taking the time to share your positive experience with us. We're committed to providing efficient and professional care to all our patients, and we're glad we were able to deliver that for you.
Absolutely a class A+ facility. Prompt service, friendly staff and in and out in a very reasonable time.
Business response:
Thank you for sharing your experience with Complete Care. Our team strives to provide efficient and friendly service to all our patients, and we're delighted that this was reflected in your visit. Thank you again for choosing Complete Care for your healthcare needs.
My experience was great. But I do wish you would accept Medicare. Dr. Colmenares was wonderful,
Business response:
We are very sorry at this time that we can't accept Medicare, Medicaid, and Tricare through no fault of our own. Since the Public Health Emergency (PHE) ended May 11, 2023 state licensed Freestanding Emergency Centers (FECs) are no longer allowed to participate in Medicare unless the federal government passes legislation to make this benefit permanent. Complete Care wants to permanently extend Medicare benefits to include FECs. Our Medicare beneficiaries deserve equal access to high-quality emergency care. When policy issues... read more
I went to Complete Care while my Medicaid was in the process of renewal and I let their patient access specialist, Ms. Gonzalez, know of my insurance status. She said without active coverage, I would have to pay out-of-pocket, but to keep my receipts so that I could be reimbursed later when my Medicaid coverage was renewed. I paid out-of-pocket and kept everything like she advised. When my coverage was finally renewed and backdated, I called this facility to ask about being reimbursed and a very rude woman, either by the nam... read more
Business response:
We genuinely apologize for the experience you described. Unfortunately, we cannot accept Medicaid. This is a government rule and not a company decision. We understand that you spoke with Jamie from our leadership team and she was able to address your concerns. Our team is always looking for ways to improve and we will use your feedback as a driver for improvement. Please do not hesitate to reach out to Jamie if you have any questions or need additional assistance.
I went to Complete Care while my Medicaid was in the process of renewal and I let their patient access specialist, Ms. Gonzalez, know of my insurance status. She said without active coverage, I would have to pay out-of-pocket, but to keep my receipts so that I could be reimbursed later when my Medicaid coverage was renewed. I paid out-of-pocket and kept everything like she advised. When my coverage was finally renewed and backdated, I called this facility to ask about being reimbursed and a very rude woman, either by the nam... read more
Business response:
We genuinely apologize for the experience you described. Unfortunately, we cannot accept Medicaid. This is a government rule and not a company decision. We understand that you spoke with Jamie from our leadership team and she was able to address your concerns. Our team is always looking for ways to improve and we will use your feedback as a driver for improvement. Please do not hesitate to reach out to Jamie if you have any questions or need additional assistance.
Actually know what insurance is accepted and don’t tell customers that they will have to pay out of network prices after sitting in the waiting room for over 30 minutes when that’s not true! I would have loved to have been treated that same night instead of waiting until the next day.
Business response:
Thank you for bringing this matter to our attention. Krystal from our leadership team attempted to contact you to address your concerns but could not reach you. At your convenience, please contact Krystal at 719-247-1999.
They were very kind and attentive. One of the best ER/Urgent Care locations I've been to. I arrived after Urgent Care hours ended and needed to use the ER, but they were still very supportive. They quickly got me in with no wait, checked me and provided feedback on next steps, and then worked with me to find a pharmacy and get the prescriptions I would need that very night. They made it clear I have more to do, but even now I am feeling much better. Every person there, from reception to nurse and doctor were all incredibly ... read more
Business response:
We are pleased to hear about your positive experience at Complete Care. Thank you for sharing your feedback with us!
Frequently asked questions about Complete Care
How is Complete Care rated?
Complete Care has a 4.6 star rating with 1,968 reviews.
When is Complete Care open?
Complete Care is open now. It is open 24/7.